“Pants were damp out of the package, and so sheer you could see everything through them. I paid extra on checkout for free returns and still somehow was charged 9$ to return these and I still haven’t been refunded”
Hi beauty,
We sincerely apologize for the issues you've encountered with your recent purchase, from the unexpected condition of the pants to the confusion over return charges. This is not the experience we want for any of our customers.
We're especially concerned about the quality and handling of the product you received, as well as the oversight regarding your refund. Please know, we're on it.
Expect an email from us shortly as we're keen to resolve this matter quickly and to your satisfaction, ensuring your refund is processed without further delay.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Warm regards,
The Royal Codes Team
“There is nothing special about these. They are not extra comfortable or very soft. They don't appear to be durable or sustainable at all. Absolutely not worth the price”
Dear Colleen,
Thank you for your candid feedback. We are genuinely sorry to hear that our product did not meet your expectations.
Your comments provide us with important insights into where we can improve, and we are grateful for your honesty. Our intention is to provide items that are unique, comfortable, durable, and certainly worth the price you pay. We're saddened to hear that this has not been your experience.
We have reached out to you via email to ensure we fully understand your concerns and work towards a solution that leaves you feeling more satisfied.
We hope for the opportunity to turn this situation around.
