Hi beauty,
Thank you for reaching out to us, and I'm genuinely sorry to hear about the issue with your order. It's certainly not the experience we strive to provide our valued customers.
I've looked into your case and noticed that one of our customer care representatives has been in contact with you regarding this matter. Additionally, they have reached out to you again today to ensure that we address and resolve this issue promptly.
Please check your inbox for their latest message. Our team is committed to ensuring that your concern is fully resolved and that you receive the item you've been waiting for.
Your patience and understanding in this matter are greatly appreciated. If there's anything else you need assistance with or if you have any further questions, please don't hesitate to let us know. We're here to help and want to make sure you're completely satisfied with your experience.
