“I did not receive these pants. I was sent the empress pants in error. I put in for a return and they were suppose to send me a return label and they did not. I DM'd the company who told me to send an email to customer service. And instead I get a request to review pants I did not get.”
Hi Lauren
I apologize for the inconvenience caused by the mix-up with your order and the issues with the return process. We take your experience seriously and are eager to resolve this swiftly.
We have initiated an email to you, as we haven't received an email from you regarding this matter. To ensure a quick resolution, could you please check if our messages have reached you or send us an email detailing the issue?
We are committed to correcting this mistake and ensuring you receive the correct pants as soon as possible. Your satisfaction is our top priority.
Thank you for your patience, and we look forward to resolving this for you promptly.
