“If only I had received the item I ordered!!! They sent me the wrong item 2x ( i ordered a dress and they sent me two tops) and will not communicate with me as requested. It should not be this difficult to get what I ordered and paid for.
Be very cautious!!!”
Hi love,
We are truly sorry to learn about the distress and inconvenience your experience with this order has caused.
We have been facing challenges with our previous distribution center, which have affected our ability to deliver the level of service we strive for. While this context doesn't excuse the inconvenience caused to you, we hope it offers insight into the situation we're actively working to rectify.
Upon receiving the email you sent on Wednesday, we responded immediately, eager to resolve the issue swiftly. However, we have not yet heard back from you. We're still hopeful to hear your thoughts and work together towards an amicable resolution. Our offer to let you keep the top sent in error, along with processing a full refund for your order, stands as a gesture of our commitment to making things right.
We take full responsibility for the oversight and we are dedicated to preventing such occurrences in the future.
We kindly ask you to reach out to us at your earliest convenience. Your trust is paramount to us, and we are committed to restoring it.
Once again, we apologize for the experience you've had. We look forward to the opportunity to rectify this situation.
“I was sent an item I did not order. I have asked and responded with what was requested to rectify the situation to no avail as of yet. I hope this is taken care of so that I can change my review”
Hi beauty,
Thank you for bringing this to our attention. We truly apologize for any inconvenience you've experienced.
Upon reviewing our records, we want to assure you that we received your email and promptly responded the following day. However, we have not yet received a response from your end, including the requested photo of the item you received. This photo is essential for us to proceed with rectifying the situation promptly and effectively.
Could you kindly check your inbox (and possibly your spam folder) for our response? Sending us the photo will greatly help in resolving this issue swiftly. We are eager to address your concerns and ensure your satisfaction with our service.
Your experience with our brand is incredibly important to us, and we are committed to making this right for you. We hope to hear back from you soon so that we can resolve this matter and hopefully turn your experience into a positive one.
Thank you for your patience and cooperation.
