Dear Colleen,
We want to thank you for taking the time to leave your feedback. We truly value all of our customers' comments, as it helps us improve and provide the best possible service.
I apologize if the product you received did not meet the high standards we set for ourselves and that our customers rightfully expect.
We are committed to resolving this issue to your satisfaction. We have sent you an email to discuss further how we can make this right for you. Please check your inbox when you have a moment, as your satisfaction is our highest priority.
We understand the disappointment you've expressed and we truly appreciate your patience as we work to improve your experience.
