Hi beauty,
Thank you for sharing your feedback. I’m truly sorry to hear that your top arrived with stray strings. While this is rare, we understand how disappointing it can be, especially when you are looking forward to a beautiful piece.
We always strive for the highest quality, and I apologize that we missed the mark this time. I’d love the opportunity to reach out and see how we can improve your overall experience.
Thank you again for bringing this to our attention, and we’ll be in touch to make sure we take care of this for you.
