Hi Emma,
I would like to express our gratitude for taking the time to share your feedback. To better address your concerns and work towards improving our products and services, I kindly request some additional details about your experience.
Could you provide more context or specifics about the issues you faced? What aspects of the product or service did you find did not meet your expectations? And if possible, could you suggest improvements that could have made your experience more satisfying?
Your detailed insights would help us understand the situation more clearly and allow us to address the matter more effectively. Please know that your satisfaction is our utmost priority, and we are committed to turning your experience around.
We are looking forward to hearing from you soon.
