“I thought each time I order from yous the order is always late .the last time yous actually sent the wrong slabs and it took 4 days to get the right ones out which cost me money as I had men on the job waiting for them and still waiting on compensation”
We apologise that you have had issues with the delivery service and that the tiles were not correct initially. We employ a third-party courier to make all our deliveries and expect any delays to be communicated prior to delivery. If you would like to contact our customer service team to discuss a goodwill gesture we would be happy to look into this for you.
We are very sorry for the delay experienced in receiving your order from ourselves. Whilst delays can be expected at the moment due to increased demand and driver shortages in the UK, we are working with our couriers to limit the impact for our customers as much as possible. I understand your order was able to arrive with you in time for Christmas and apologise again for the inconvenience caused.
“I ordered tiles (website said something like 300sqm in stock) and the day before delivery I had a call to say they were out of stock. Very unhappy as I had arranged for them to be laid the next day. It has also put my kitchen installation on hold because tiles couldn’t be laid and then kitchen fitter had other jobs to do. So I have been without a kitchen for about 2-3 weeks and no sign of it being fitted soon.
Be careful if you order anything from tile mountain and order in plenty of time incase the same happens to you!!!”
“One box delivered completely broken, will only replace a few as only had photos of a few. Meant to be replaced 9 august. Still not received, no communication to say delayed. Have to chase the whole time.
Bathroom incomplete now for several weeks…and looks like even more, real pain trying to sort suppliers when they say will be sent on a certain day, but not received and not told they are not coming.
Really disappointed customer service. Used company previously and was Ok. But will really think about using again because of this”
Thank you for your feedback. After looking into your order, we do not currently have stock of the replacement items however the order is on hold and once the stock arrives, we will dispatch these on the next available day. Please contact us if you would like to discuss this further.
We are very sorry for the delay with this order in transit and for any inconvenience that this may have caused. We do use a third-party courier and so do rely on them to provide updates on deliveries, but are sorry to see that this has not happened in this instance. We can see that this order has now been cancelled and refunded, but please do give a member of our customer service team a call should you wish to discuss this further.
