“Not only did the tiles arrive 48 hours later than promised, 30% were also smashed. Took 10 days to get replacements (after being made to feel like a criminal) which set back our renovation by 4 weeks. Won’t use again.”
Thank you for your feedback. I am sorry you experienced delays and damaged tiles on your order. To issue a replacement order we have to provide evidence of the amount damaged and a batch to ensure the shading is the same on your replacement order, once all these details had been provided, I can see a replacement order was processed on the next available delivery date and this has now been resolved.
“Service was amazing from free samples, store visit, help picking the grout to delivery - came on selected date so great not to have to store tiles for days on end - love the colour and finish too and they look fabulous - thank you will be back for kitchen tiles very soon 😊”
“Really disappointed with the tiles as 50% of them are bowed and are not exactly the same as the other tiles. My fitter has had to pick out the imperfect tiles half way through the job and we are left with an unclean finish.”
“Massive problems with delivery and damage
Customer service ok
Once over that problem and the tiles were lay
Many were mm out and lots of waste not cut same sizes
Would not use again”
I apologize that you had some issues with the tiles. We are always happy to assist with any damage and any other issues. If you would like to discuss this further please contact a member of the customer service team
We are sorry to see that there have been some issues with your delivery. We can see that this has now been rearranged for a time more suitable for you, but if you wish to discuss this further, please do give us a call.
We are sorry to see that your order has not yet arrived. We have chased this with the courier and they have advised that this has now been delivered, but if you wish to discuss this further please give a member of our customer service team a call.
