“I ordered a sample which I didn’t receive,I have received over 7 emails asking for review and even though I have emailed saying I didn’t received it nothing has been done. I really wanted to order this tile but with no sample or even being a able to get another one there isn’t much I can say.”
We apologise that the goods have not arrived with you. Due to the ongoing strike actions within the postal industry, we have experienced delays with some of our freight.
When placing a sample order, we provide a follow-up phone call and email to ensure the samples were as expected and to provide any further assistance if needed; these should, however, only relate to the sample order itself.
I can see a replacement has now been issued to arrive with you.
If we can assist further please contact us
Regards,
We apologise the samples are yet to arrive with you. To avoid further delay the samples have been reissued. If you would like to discuss this further please contact a member of the team.
We are sorry to see that you are unhappy with the tiles and the service that you have received from us. We have looked into this and can see that a return request was logged with us due to a change of choice, and that the relevant information and returns form was sent over to you to complete the return. We were unaware though that you were unhappy and would not want this to be the case, so please do contact our customer service team on 01782 223822 or at customer.service@tilemountain.co.uk so that we can look into this further for you.
We apologise that you are unhappy with our returns period. Due to rapid stock turnover, we are unable to accept goods outside of this period. If you would like to discuss this further please contact our customer service team.
We apologise that you received damage to the order. We package goods to minimise damages however are happy to replace the tiles in the instance damage does occur. If you would like to discuss this with our customer service team please do not hesitate to contact us.
“Second time ordering these tiles. Different batch, but identical on the face to the first order. Beautiful that I’d recommend to anyone after a nice clean modern look that has a little grip.”
We do try to pack our samples as best as we can so that they arrive to you in a good condition. We are sorry that your tile arrived broken and we would be more than happy to replace any damages.
“I am
Giving one star because these tiles were sold to me for outdoors and they are slippery. I tried to return them
And they wouldn’t as I had used part of the order. I wasn’t aware of this. The tiles themselves are great though. The customer support lady was awful when I called and tried to get some solution. V poor customer service. Shame.”
