“Been in showroom 3 times recently & customer service is 5 star! Helped us to choose the correct tile for our needs, & if all goes well with delivery, we will be back to order patio tiles.”
“Tiles mis-shaped, corners not square, look terrible after a few put on wall. Tile mountain agree their is a problem, collect and refund for unused ones but expect me to pay for the mis shapes that had to be removed. I will never use this company again, I suggest no one else does either. Very poor service.”
We are sorry to see that there was an issue with your tiles and that this has inconvenienced you. As some of the wall tiles were installed, we were unable to refund these. However, I can see that we have collected and refunded the remainder of the tiles. Please do let us know if there is anything further that we can do to assist.
“Tiles seem to be okay not a great quality and chip quite easily also delivery is useless we have a long gravel driveway and They can only deliver it to the curb as the driver only has a factory type pump truck for screed smooth floors So if you order from here be aware that you will need to be carrying all of your tiles by hand onto your property”
We are sorry to see that you are unhappy with the delivery service and with the quality of the tiles. Our courier does only offer a kerbside service as advertised. However, if you wish to discuss this, and/or the tiles further, please do give a member of our customer service team a call.
“We bought these tiles to go on the floor in a new extension and we’re so pleased with them. They have a lovely warm tone and feel great under foot. Some tiles were broken on delivery but this is to be expected, Tile Mountain were amazing and sent replacements straight away. Can’t wait to get the skirtings painted, it’ll contrast perfectly with the tiles. Highly recommended.”