“The linear gloss white wall tiles are great, however the service from Tile Mountain was terrible. In the first delivery of tiles almost a quarter of the tiles were broken or damaged, all the cardboard boxes holding the tiles were broken open. I requested a replacement of the tiles but for them to be delivered after we were coming back from holiday, we received notification the day after reporting the tiles that the replacement shipment was on its way, so they were arriving when we were on holiday. When we did get the second shipment again the carboard boxes housing the tiles were all damaged. Now we have to pay for the disposal of broken tiles from the 1st delivery. Recommendation, find a local tile merchant when you can collect them in person and check for damage.”
We are truly sorry to hear about your experience with your order.
It's disappointing to know that the delivery was not up to standard and that you received damaged tiles on more than one occasion. Your feedback is invaluable, and we will certainly be addressing these issues internally to improve our processes.
Thank you for bringing this to our attention, and we hope for the opportunity to make it right for you in the future.
Regards,
Joanna
“The actual tiles are good, BUT they have a grayish tinge, which isn't apparent initially, but once against white products, white ceiling,skirtings, its very obvious.. So stay away if you want a pure white finish...”
“Purchased these Linear White Gloss Wall Tiles at a great price and they were quickly dispached for delivery. The communication throughout made it easy”
“These same tiles were twice, yes twice the price at another retailer. Great service. Arrived when told they would. Highly recommended for choice and pricing. Will go here first next time I've a tiling project to do.”
“Two years ago we renovated our bathroom. These tiles look great and are really easy to keep looking just like new. We’re so pleased that we’re using them again, to refurbish our en-suite this week.”
“From ordering samples to purchasing we were very impressed with the service we received. Staff gave follow up calls and were very helpful when we ordered. We were messaged with delivery date and given an accurate window slot for the time which was very helpful. We had a handful of broken tiles in one box but that was quickly shipped out to us. Would definitely recommend and use again.
Tiles not up yet but confident they will look great”
