“On 2 Different Deliveries Nearly 60% Of Tiles came Broken Or Damaged on the pallet “Securely” Wrapped And They Wanted me to count each piece to show it as evidence. sorry but us busy tradesman hardly have time to do invoices within the time frame that is given to report it.Please CHANGE YOUR DELIVERY SUPPLIER How Ever Customer Service Is Perfect”
“What a disgrace, a bit of empathy wouldn't go a miss Tile Mountain. I ordered tiles from you three times, first two deliveries the driver responsibly left them in the rear of the garden, due to an elderly lady being unable to move them from the curbside. However, even after requesting the third time they were left on the curb for them to be stolen. There was absolutely not much more effort required to leave the tiles as asked.”
Thank you for sharing your experience with us. We truly value your repeat business and your feedback. It's important to clarify that our third-party courier's standard service includes kerbside delivery, as advertised. We are always happy to pass on any comments to our courier, however, we do advise that delivery beyond kerbside is unlikely and is completely at the discretion of the courier so cannot be guaranteed. We apologise for any inconvenience caused.
“We have not yet used the tiles bearing in mind they only arrive a couple of weeks ago, however, we will not be ordering from tile mountain again. The small print about deliveries was obviously too small and it was not obvious that the tiles would be delivered and left on the pavement in the middle of a city road for someone to steal. Instead, I had to struggle to lift 15 odd boxes individually (I'm a small female) which were not light, and lug them to the garage. I wasn't amused and injured my back. First time ordering and last time. Don't order from Tile Mountain unless you want pavement delivery or to break your back.”
Thank you for your feedback regarding your recent experience.
The level of service our couriers offers is kerbside only; they are not insured to enter any properties and therefore will leave it at a safe point at the kerbside. We provide all information regarding deliveries on our delivery page. We would suggest seeking assistance on the day of delivery if needed.
If we can assist further, please contact us.
Regards,
Thank you for your feedback. We are happy to hear your experience has been mostly positive. We cannot accept any leftover returns due to rapid stock turnover and changes in batches. If we can assist further, please contact us.
We apologise that the sample arrived damaged, We use a parcel courier to deliver our samples and expect them to take care when handling the goods. If you would like to contact our customer service team we would be happy to issue replacements.
“Ordered tiles was told i would get a call one hour before delivery which I didn't get, driver said he would wait until I got to the house as I was away, I rushed to get home so the tiles were not left there, when I spoke to the manager kush he said he could not do anything as the driver was informed to contact customer an before whereas the driver said that he got no such instruction, it all was abit disorganised and a stressful experience”
“I gavdng opened the tiles yet but the driver had to use a hand pump to lift pull and manoeuvre four ton pallets
This was very difficult gif hun without the help of my husband as bd eoulcc D.C. have maybe not managed to complete delivery”
We apologise you are unhappy with the service the couriers currently offer, the service is kerbside only and the equipment used should be suitable for the nature of the delivery. If you would like to discuss this further with a member of the team please contact us.
