“the worst company i have ever dealt with in my 20 years of being a landscaper , deliveries are a total joke and the customer service is terrible would not recommend this company to anyone !!”
We apologise that you are unhappy with the service you have received. We employ a third-party courier to make our deliveries and expect them to deliver on time, if a delay does occur we always aim to provide as much information regarding this. If you would like to discuss this further with the customer service please contact us.
“The tiles look great but the variation in sizes was too much, our tiler had a very difficult time trying to adjust and match. Some have variations of up to 5mm and when doing a 35m2 bathroom after a while you just can't keep taking them off. Lovely tile but the variation in sizes needs sorting. I didn't have the time because of the project to refund and buy something else. this was seen as acceptance, however, it was purely down the time limitation. spoke to customer service, who refunded £50 but nearly not enough as it cost us an additional £200 from the tiler because of the variations.”
We apologise for any variations which have prolonged the project. Each tile is subject to specific tolerances in line with tiling regulations. I can see that this has now been discussed with our customer service team who have provided a suitable resolution. If you would like to discuss this further please contact us.
We rely on the postal service to deliver all of our samples and apologise for any delay. If you would like to contact our customer service team we can arrange a replacement to avoid further delay.
