“I love the look of this tile. The colour is just what I wanted and you can see the quality of them. They’re only partially installed but I’m so happy with them.”
“Do not buy from this company! They took over £2,000 claiming items in stock and nothing happened or arrived after five weeks. Still waiting and the company are not even apologising”
We are very sorry to see that your order was significantly delayed. We do use a third-party courier and are currently noticing a slight increase in delayed delivery due to a national driver shortage, which is, unfortunately, outside of our control. However, we are still very sorry that this has inconvenienced you and for the length of time this has taken to resolve. We can see that a goodwill refund has been processed and that the order has now been delivered; however, please do give a member of our customer service team a call should you wish to discuss this further.
We are sorry to see that you have received some damages to your order. We can see that these have now been replaced; however, please give our customer service team a call if you wish to discuss this further.
“Tiles are fine but delivery and communication was dreadful. I ended up making a complaint concerning the way one of the advisors spoke to me. I won’t be using your company again.”
We are very sorry to see that your delivery was delayed and that you are dissatisfied with the service received. We can see that this has now all been resolved, but please do give us a call if you wish to discuss this further.
“I am a young girl who lives by myself and the rude man left the tiles in the middle of a foot path. I couldn't move them and had to unpackage each individual slab and hand carry them so it was closer to my house. Very upset with the man, i asked him if you could drop them off by my garage so i could reverse my car to hide them but he said 'i don't get paid enough for that'.”
We are sorry to see that your tiles have arrived damaged. Please give a member of our customer service team a call if you wish to discuss this any further.
“Failed to deliver on time to start with then when the tiles came the order was short. Spoke on the telephone and was promised a premium deliver of the shortfall and again they never arrived on time. I had to cancel a tiler 3 times as well as a plumber to fit my white goods. The company did however give me 50% of my money back for inconvenience caused. The lessons learned from this is not to use them again as they have issues with their QA system obviously with the shortfall and a major disconnect with their delivery provider”
