“Unfortunately, the items I wanted were out of stock and have been ever since. Tile Mountain suggested I order and pay for them and they would let me know when they were back in stock, without any indication of a completion date. Suffice to say, I have now resourced my pavers from elsewhere.”
We apologise that we did not have the stock to fulfil the order. We offer the option to place a back order so customers can secure the stock, we understand this was not suitable for you at this time. If we can assist further please contact us.
“Tiles not delivered in a complete box, hence tiles got smashed, complained and the said there was no damage! Complain said they were going to refund but haven’t. Tiles were nice shame about the company and service”
We apologise for any damage that you have received. We use a third-party courier to complete all our deliveries and expect the goods to be packaged as safely as possible. I can see the refund was processed as per your request. If you have any further questions please contact us.
“Ripped all my floors up for tiles not to arrive. Called customer services to be told they would arrive next day. They still haven’t and customer services are closed and I have no floors over Xmas !
Fantastic !”
We are very sorry for the delay experienced in receiving your order from ourselves. Whilst delays can be expected at the moment due to increased demand and driver shortages in the UK, we are working with our couriers to limit the impact for our customers as much as possible. I understand your order was able to arrive with you in time for Christmas and apologise again for the inconvenience caused.
We are very sorry if the delivery driver offered anything less than the professional delivery service we expect. This will be reported to our third-party courier to look into further.
We apologise that the samples did not arrive with you. We rely on the postal service to make our sample deliveries, We have now issued a replacement to arrive with you. If you would like to discuss this further please contact our customer service team via phone or email.
“I was pleasantly surprised by the quality of the tiles. The colour is good, not so much of the dark grey as it shows in the pics.They aren't slippery, don't look as artificial as I had thought they would so very happy with the purchase. Thanks also for the fast delivery and reasonable prices. I would suggest better pictures online to help buyers because ordering sample tiles isn't so convenient. Or offer customers the chance to post their pictures of the tiles in their homes. It's helps to see how the tiles would look in real homes. Thanks”
“Both deliveres of tiles arrived a day late- Tile Mountain have no way of contacting the courier, so I had to try and contact the courier direct- an experience in itself!
When the tiler began to lay the tiles, he noticed some were 2mm bigger than the others! Contacted Tile Mountain and was told they had taken a photo of the batch numbers but couldn't see the batch numbers because 'the sun was shining on them'!!! Asked to speak to a manager, none on duty due to 'staff shortages'. Told a manager would ring me the next day, still waiting. When I rang back and explained the issues, I was promised 'a goodwill gesture' of £30, this didn't materialise either- probably still with the courier!
Yeah, TM are a lot cheaper than the competitors, probably because quality control and distribution is dreadful.”
I would like to apologise for delays on your order, the good will gesture has been processed and this can take up to 7 working days to go through. We do ask that all tiles and batches are checked prior to installation for any issues, as once installed, we a re limited to what we can do however on this occasion, I can see a replacement order was arranged and delivered to allow you to complete the project and I can see this was discussed via phone to our customer service team.
