“These tiles are really good quality and look absolutely stunning!
The customer service and refund policy however was shocking from Tile Mountain. I had originally over ordered so emailed to change order, I received short email responses which basically told me that I could not amend my order or return any tiles even though I had not yet recieved the delivery! This would of resulted in a loss of £1500. I had accidentally saved the tile amount twice in checkout.
I called the Liverpool store who was really helpful and was able to cancel the order and process a new order, at a cost of £40 to myself. At this point the tiles had still not been even loaded onto the lorry, but this was their policy.
I'm not sure if I would use this company again as you can not return any surplus tiles left over so I still have about £100 worth of tiles I can't return.”
“Samples, easy to order and came quickly. Tiles arrived in perfect condition and loved the look. Tile Mountains prices are a lot cheaper (but no loss of quality) than my local tile showroom. Can't go wrong.”
“The tiles turned up in good time and the quality is fantastic. They have been fitted now in the kitchen and look amazing. Great service from start to finish and the sample we had made the decision process so much easier. Thank you.”
