We are sorry to see that the sample was not suitable for your project.
If there is anything else that we can do to help find the perfect tile for you please do not hesitate to get in touch on 01782 223822 or email us at customer.service@tilemountain.co.uk
“Very happy with product, excellent delivery service and notifications on arrival time. You even get a photo of your order before it leaves the depot. Will be using them again for next project.”
“Online they are stated as “green” and look green in the advertising pictures, however they are a light blue. I believe I was sent the wrong order and enquired about this. They said I wasn’t with no explanation. Also be aware if you wish to return anything you must arrange transport and take out insurance for it. On a positive a Pallet of 400 tiles and none were damaged.”
We are sorry to see that you were not completely satisfied with your order.
We would always advise customers to take advantage of our free cut sample service prior to placing a full order, as this would be the best way to identify whether or not a product would be suitable for your needs. However, we are sorry if you were unaware of this until now.
We can see that this has now been resolved with you - however, if you did want to discuss this any further please feel free to get back in touch.
“Really pleased with how these look in our new downstairs shower room. Really lovely colour and look great with the floor tiles we also bought from Tile Mountain! Easy to clean too!”
