“Really lovely tiles. Very shiny. Look really nice. A lovely warm cream colour. Has transformed the kitchen. Service excellent. There were some smashed tiles on the pallet and they were replaced without a quibble after sending in a photo.”
“Lovely tiles
My first order arrived broken so I had to buy the exact same order again.
Unfortunately i didn't get a refund because I didn't provide the picture
Which is sad.
Customer services were rude via email to me.
I'd recommend you purchase from a place you can easily return or that are willing to pick the order up if damaged.
This option wasn't offered to me so it got taken to the local tip.”
“Lovely tiles
My first order arrived broken so I had to buy the exact same order again.
Unfortunately i didn't get a refund because I didn't provide the picture
Which is sad.
Customer services were rude via email to me.
I'd recommend you purchase from a place you can easily return or that are willing to pick the order up if damaged.
This option wasn't offered to me so it got taken to the local tip.”
We are sorry to see that you are dissatisfied with our damage claims process. We are always more than happy to replace items provided that customers are able to provide photographic evidence of the damage. We can see that you have already spoken with a member of our customer service team and that a goodwill gesture was offered, but please do feel free to contact us again if you wish to discuss this further.
