“Bought to match the Carrara wall time, unfortunately it was a different shade so had to be returned. Tile Mountain would not allow me to return to the store and insisted I return them by courier at my expense to their warehouse. Still awaiting any communication or refund despite courier confirming delivery.”
We understand your frustration with the recent experience you had with our company. We sincerely apologise for the inconvenience caused by this, and strive to provide our customers with a positive experience. It is disappointing to hear that we fell short of your expectations.
We are committed to addressing your concerns and improving our services. We will investigate the issues you raised regarding the return process, the delivery of the wall tiles, and the refund delay. We value your feedback and will use it to learn and grow as a company.
Kind regards
Joanna
“Although I was pleased with the tiles. They were delivered on a pallet wrapped in cellophane. The driver would not wait for us to check them and once we started putting them up were very disappointed to find that nearly every tile in one box had the corner broken off in the same place, which meant we had to purchase another box. Overall a disappointing experience.”
We are sorry to see that you have received some damage to your order.
The drivers are unable to wait whilst the orders are checked; however, we do give customers 48 hours to notify us of any damage, and are always happy to issue replacements or a refund for any damages when notified within this timeframe.
We have reached out to discuss this further with you.
Kind regards,
Joanna
We are sorry to see that you are unhappy with our returns policy.
We are unable to accept the return of grouts, adhesives, etc, as these are perishable items. We do detail this in our returns policy, which is available to view online. We appreciate, however, that you are unhappy, and this is never something that we would want, so we will reach out to you directly to resolve this with you.
Kind regards
Joanna
We are very sorry to see that you are unhappy with the delivery service we offer. We would never want this ot be the case.
This has been fed back to the courier, and in order to apologise further we have issued a refund of the delivery fee.
If you wish to discuss this further please give us a call on 01782 223822 or email us at customer.service@tilemountain.co.uk
We are very sorry to see that you are unhappy with the delivery service we offer. We would never want this ot be the case.
This has been fed back to the courier, and in order to apologise further we have issued a refund of the delivery fee.
If you wish to discuss this further please give us a call on 01782 223822 or email us at customer.service@tilemountain.co.uk
“Each tile has a concave cut on one of the four sides. It's very poor and I won't be using you in future. I can send you a photo to prove it against a ruler below it using a white background. I'm sure you don't have anyone but a bot servicing this comment.. in the mean time you can refund me 50 % of the bill to cover extra attention to grouting between tiles to compensate for the extra time I have to spend in " grouting out " the error... no, oh well there's always social media to vent my feelings further. You must not go for cheap as ultimately it will bite your derier.... people are fools...make that mistake and you are doomed....”
“I am beyond frustrated with the service I received. I placed an order for materials that were critical to our project timeline, and not only were they NOT delivered, but the communication has been absolutely awful! No updates, no responses to my inquiries, and no effort to rectify the situation. This has caused significant delays in our project and unnecessary stress.
I trusted this company to deliver as promised, and they failed completely. If you need reliable service and timely delivery, I strongly advise looking elsewhere. I will NOT be doing business with them again!”
We are sorry to see that you are unhappy with the service received.
We can see that this issue was caused due to confusion over the correct delivery address, and that the order has now been delivered. We are sorry, however, for the inconvenience that this has caused.
