We are sorry to see that you received some damaged items on your order.
Whilst we do expect our courier to take care with our orders, due to the nature of the goods, small damages can sometimes occur. We do ask that customers notify us of these damages within 48 hours and are always more than happy to issue replacements, if required, or a refund for those items. We are unable to see that we have been notified of any damage in this instance, but would be more than happy to look into this further with you - if require, please contact us on 01782 223822 or at customer.service@tilemountain.co.uk
“Very unhelpful when trying to exchange tiles, was told I had to arrange a courier to return tiles when I offered to drop them back at the Nottingham store. Courier broke them in transit so I have lost the money for the original tiles. Would not use this company again.”
“Tricked by the staff at tile mountain! Promised a refund on my sample if it wasn't suitable then refused a refund when i returned it 3
Days later because ‘we no longer refund samples’. Lost out on a £1,000 order because of it.”
We are sorry to see that you are unhappy with our returns policy.
Generally, we are unable to accept the return of left-over items as we can move through batches very quickly.
We have reached out to you via email to try to resolve this with you.
“I like the tile but when it arrived there were quite a few tiles with a glazing fault (little weird spots which were quite visible). I asked for replacements which arrived smashed to smithereens due to very poor packaging, so got another lot of replacement tiles (again with some smashed). Some of the replacements had the same fault. I've given up trying to achieve any quality control with this tile and might not use them at all.”
We are very sorry to see that you are unhappy with the tile.
We would be more than happy to look into this for you and offer a solution. If you wanted us to look into this further please email us some images to customer.service@tilemountain.co.uk and we can do that for you.
We are sorry to see that you received some damage to your order.
We would always advise customers to let us know about any damaged items received within 48 hours of delivery, as we are always more than happy to send replacements or offer a refund for those. We cannot see that we have been informed of this until now, but do still want to help in any way we can, so have reached out to you via email.
“I ordered three sampled including this one but the samples sent didn't enable me to make an informed decision. I know I could have paid for a larger sample but why would I do that if I'm unlikely to need it and frankly I'm no good at making mosaics out of off cut tiles. A wasted excercise!”
