“I ordered Maddox Light Grey outdoor tiles twice the 1st order 2 white tiles included in order the 2nd or Eder was also Maddox Grey however all white sent. Very unhappy about this.”
We are sorry to see that you are unhappy with the tiles you have received.
Tiles are produced in batches and so can vary in terms of shade from batch to batch. We would always recommend contacting us prior to placing add-on orders for this reason.
If you wanted to discuss this further with us please give us a call on 01782 223822 or email us at customer.service@tilemountain.co.uk
We are sorry to see that the order arrived earlier than planned.
We would always advise customers to refuse a delivery in this case and to inform us of the delivery attempt so that we can rearrange it with the courier for the correct delivery date. We are sorry, however, if this has caused you any inconvenience.
“Had a vast amount of cracked tiles damaged in transit swiftly replaced by supplier even sent numerous amounts of deliveries the tiles are weak and even broke in my hand just moving them about”
We are sorry to see that you have received some damages to your order, but are pleased to see that this has been rectified.
If you did want to discuss the tiles further, please contact us on 01270 340034 or customer.service@tilemountain.co.uk.
We are sorry to see that you are unhappy with the tiles.
We cannot yet see that you have contacted us directly about this, so if you did want to discuss this further with us please email us at customer.service@tilemountain.co.uk or give us a call on 01782 223822.
We are sorry to see that you have not received your sample tile within our expected delivery time.
We can see that a replacement has now been sent; however, if you wanted to discuss this further please email us at customer.service@tiles247.co.uk or call us on 01270 340034.
