“Tiles look great however first courier that was assigned was useless was supposed to be delivered on Thursday that didn’t happen, then Friday and that never happened, Tile Mountain arranged another courier that did deliver the same day.
Tiles look great however 1/4 of the order had damaged corners / chips so you want to unpack the order and check every tile, make sure you do these at least a week before you need them.”
“Great looking tiles, beautiful colour. HOWEVER, if you are ordering these make sure you have a good amount of time between delivery and your bathroom fitter starting. I ordered over 50 tiles. 13 were broken. Service was good so they managed to send out another 13, of which 4 were broken! Then 4 more were sent out ... all 4 were broken!! Now awaiting the final 4! Morale of the story, tiles are great but ensure you have enough of a time between order and the date of your bathroom being built”
“The service in the shop was first class and collection was easy. However be aware that if you order too many tiles they will not allow you to return any unopened boxes for a refund unlike most other tile companies.”
We’re pleased to hear that you experienced first-class service and an easy collection process. However, we understand your concerns regarding the return policy. While we aim to have a straightforward process for our customers, it can differ from what you may find elsewhere as we can move through batches very quickly. If we no longer have a batch available, we cannot resell it, which is why we generally are unable to accept the return of leftovers.
Your feedback is valuable to us. If you have any other questions or need further assistance, please feel free to reach out.
Regards,
Joanna
We are very sorry to see that this has happened.
We strive to provide a five-star service at all times, so have asked the showroom to contact you to discuss and resolve this with you.
Regards,
Joanna
“Hi, If you are getting tiles from here,
Make sure you do the measurements right because they don’t take returns. ♂️
Which was very annoying, and I was disappointed, The staff was really nice and the service was good.”
“The flooring I purchased looks amazing when down, however I experienced alot of damages, in fact 47% of tiles were damaged.
Customer services have been amazing throughout the entire process and cannot fault them in fixing my issues. Appears there was a bad batch unfortunately.”
We are sorry to see that you have experienced some problems receiving your samples.
Looking into our communications, we can see that you did have a problem with receiving the correct sample from a competitor. However, if you have also experienced this with us we want to look into this for you as a matter of urgency - please let us know if so.
Regards,
Joanna
