“4 tiles purchased.
2 broken, the other 2 chipped.
Not one usable tile and a delay to finishing my bathroom.
The tiles were well packaged so can only assume they were packaged damaged.... Which smacks of less care on the half of the company rather than the courier”
We are very sorry to see that your order has been received damaged.
We cannot see that this has been reported to us until now, so have issued a refund for the order, and have contacted you directly regarding some possible replacements.
We are very sorry to see that your order has arrived damaged.
We can see that the order has now been collected and refunded in full. However, if this is something that you wish to discuss further with us please do not hesitate to get back in touch.
“Never came in time, still waiting!! then said it was lost in delivery, even though I never had a delivery date originally. Terrible company do not use. I would upload a photo but I don’t have any thing to show”
We are very sorry for the delay with the order.
We can see that this has now been delivered, and that a refund has been processed for the cost of the delivery and the trims themselves, as a gesture of goodwill and to apologise further for the inconvenience caused.
Should you wish to discuss this any further please do not hesitate to get in touch.
“Took 2 weeks to deliver after countless logistical errors even though we paid for delivery for a certain date. And when you want to return something then they just don't want to know or will just rip you off on charges”
We are sorry for the delay with your delivery, and to see that you are unhappy with our returns policy.
We use a third-party courier and so are unable to provide a returns service as such. For this reason, we do advise customers to take advantage of our free cut sample service to ensure that their chosen tiles are suitable for their project before placing a full order.
We never want to leave our customers unhappy, however, and so have contacted you personally to discuss this further and hopefully resolve things to your satisfaction.
“The tiles have a lot of scratches on them . Unfortunately I needed it in a hurry and didn’t have the time to get a replacement. I have been talking to customer services from the day I received them , but it’s one person emailing back to another with no solution for me . Really slow to respond to emails too claiming they haven’t received one and I always have to chase them up . Frustrated , I have decided to leave this review to encourage others to do their research before buying from this company (trust me the tiles they sell for are at a fraction of costs elsewhere , I realised too late ), and hoping to get some prompt solution from this company . On positive note, the tiles are beautiful but as mentioned buy it elsewhere cheaper where one might find better customer service . Avoid !”
We are very sorry to see that this has happened.
We encourage customers order in advance of instructing any tradespeople, and to check over their order in full on receipt. We are always happy to quickly issue any replacements that are required. We would never advise customers to install anything that they are unhappy with.
We appreciate, however, that in this instance, this was not a suitable resolution for you, and can see that the affected tiles have now been refunded as requested. However, if you require any further assistance with this, please do not hesitate to get back in touch.
“Nice sales staff who were very helpful when I purchased tiles. The pallet of tiles arrived and were too heavy for me to physically check each tile. Tilers got down to last few boxes and one pack was wrong tiles also quite alot of tiles had corners chipped off. I phoned and said could they send correct box by next day delivery as the tilers were finishing following day. They refused to send next day and said they would arrive in three days time but in fact it got held up and took an extra day.
Luckily the tilers helped out and saved the day but it could have messed the entire job up.”
We are very sorry to see that you received damages to your order and an incorrect box of tiles.
We do ask that customers check their order over fully on receipt and to notify us of any issues as soon as possible so that we are able to rectify things with minimal disruption to their works. We appreciate, however, that, in this instance, you were unable to do so, and did still issue the required replacements for delivery as soon as possible. We are sorry, again, however, if this was not as swift as you would have liked. Our courier does not deliver over the weekend, unfortunately, so a next-day delivery is not always possible.
We are, however, very sorry for any inconvenience that this has caused, and hope that we get the opportunity to restore your faith in our service with a future order.
“Great product . Great value.
Delivery shocking. Driver was in a rush and ripped my gate off its hinges with his lorry. Unfortunately I had a plane to catch so was unable to contact you to complain”
We are very sorry to see that this has happened.
Our deliveries should be left at the kerbside, as our courier is not insured to come onto or into the property. We are sorry, however, if this is what happened on the day of the delivery.
We have passed your complaint over to our showroom, who will be in touch shortly to resolve this with you.
