“Tiles looked nothing like the display in the Cheadle store and when I called to tell them after they delivered, the response was that the display was 4 years old and colour shades may vary.
I selected another colour to swap a tile out as I disliked the different colour recieved and was told they would be delivered after 3 working days. The tiles then were ready after 3 days but for collection not delivery so I had to make the journey to pick them up. Really disappointed as we purchased floortiles from them too so spent lots of money with you guys”
We apologise that you were unhappy with the products you received. The information you received regarding the batching is correct and the shade can vary between batches. In regards to the collection service, we are sorry for the confusion and would have been happy to arrange delivery if needed. If you would like to discuss this further with a member of the team please contact us.
We apologise that you received damage to your order, we employ a third-party courier to make our deliveries and expect them to take care when making the deliveries. In regards to the size difference, all the tiles are subject to a specific batch variation therefore the size can vary slightly between batches.
We apologise you are unhappy with the service, we attempt to give all our customers the best aftersales service and offer competitive pricing on our products. If you require any further assistance please contact our customer service team.
We apologise you are unhappy with the tiles you have received, we would expect the tiles to be subject to a slight tolerance however this should not affect the overall finish of the tile. If you would like to discuss this with a member of the team please contact us.
We apologise that the goods were delayed in transit, We employ a third-party courier to make all of our deliveries and apologise that these did not arrive when specified. If you would like to discuss this further with a member of the customer service team please contact us.
