“There was 2 broken tiles arrived. The tiles wasn’t very straight and cut in equal sizes that’s why we had to go for a brick pattern so it wasn’t noticeable.
Overall it looks good and we are satisfied with the quality.”
We are sorry to see that you have experienced some issues installing your tiles.
We do advise letting us know of any problems prior to installation so that we can rectify any issues to your satisfaction. We are sorry, however, if you were unaware of this until now, and are glad to see that you are happy with your finished project.
“I give you two star because the tiles size isue all tilles have defferent size like one small size one big size
I think grade c tille. it's heard to line up.
I didn't recommend to buy it.”
“I have tiled many floors over 40 years.Out of 64 tiles 7 were bowed,that is slightly domed in the centre.I would describe these tiles as Spanish factory seconds.At a cost of £550 this is apalling.I have only managed to finish the floor by hiding the duff tiles under units.Never had this happen to me before.I`m left with no spares.”
We are sorry to see that you are unhappy with the tiles.
We would always advise customers to contact us with any problems or concerns prior to starting the installation, as this gives us a chance to resolve the issue. I cannot see, however, that we have been informed of this problem until now.
As the tiles have been installed, this leaves us more limited in what we can do to assist. However, if you wanted to discuss this further please contact our customer service team on 01782 223822.
“I was almost placing an order but glad I ordered sample and when it arrived I initially thought that it's wrong one but the sticker tells it was the right one.
Really disappointed
Other then that, all good, fast and nice service.”
