“Nothing wrong with the tiles, but it's far from acceptable when the company sends an email saying they will be delivered on a specific day, but a delivery truck from Pall-Ex turns up unannounced the day before, and with no warning, despite the fact that all the paperwork clearly states "Call 1 hour before".
Then the delivery driver simply signs my name on his phone and drives off. Not good practice.”
“really easy ordering process, and delivery was prompt, helpful and friendly. The tiles are exactly as described and just what I wanted. Unfortunately one of the 3 boxes of tiles had not been taped up properly, and so just collapsed when picked up. Half of the tiles in this box broke and could not be used. Fortunately, the other 2 had been taped to prevent this from happening.”
Thank you for your feedback regarding the delivery service. We apologise for the damage you have received, we always aim to package the goods to ensure that damage is minimised. If you would like to contact our customer service team they would be happy to resolve this for you.
“Loved the tile but not happy with Tile Mountain not taking returns as I have a full box left (there is only three to a box). Wouldn't have ordered if I'd known. Won't be using for my next project.”
Unfortunately we are unable to accept any leftover returns after the project is complete, I am sorry. This is due to rapid stock turnover. If you would like to discuss this further please contact us.
Tile Mountain uses a third-party courier for its deliveries and is governed by their costs. The actual cost of a palletised delivery is around £60 (depending on the area being delivered to). We subsidise this cost as much as we can on orders below £250, but we cannot waive the full amount. You are more than welcome to collect the tiles from our warehouse in Stoke-On-Trent if this is a suitable option for you.
