Our website is live and prices can change at any time, We always intend to offer low prices to all our customers at all times. If you would like to discuss your purchase further with the customer service team please do not hesitate to contact us.
Our website is live and prices can change at any time, We always intend to offer low prices to all our customers at all times. If you would like to discuss your purchase further with the customer service team please do not hesitate to contact us.
We apologise that you are unhappy with the service you have received. In regards to the delivery service offered, we give the option for customers to notify us of restricted addresses when placing the order so we are able to accommodate this on the day of delivery. This is not extended and does not differ from the couriers' standard Kerbside service. We expect the couriers to make you aware of any delays on the day o delivery and understand this was not the case in this instance. As we employ a third-party courier the depots who deliver the goods are outsourced, If we are made aware a specific depot does not have a suitable vehicle we would then look for alternative options, we are sorry this did not happen. In regards to the out-of-stock items, we understand due to an internal stock error this was unable to be dispatched alongside the tile order and apologise that when the order cancellation was requested this was not actioned. If you would like to discuss this further with a member of the team please contact us.
“Up until I received the tiles, I've been happy with the process. Got free samples quickly and ordered in plenty of time for the work to be done. 4 pallets arrived, and very heavy tiles. I live on my own. I only had 5 days to check the tiles. I couldn't even pick up one tile let alone check all the pallets. I asked for longer so that the Tiler could check them for me - there was no leeway at all. So make sure you have someone else to help you to check the tiles for breakages.”
We apologise for any inconvenience caused. We employ a third-party courier to make our deliveries and expect them to take care of the goods prior to delivery. The claims period falls in line with our courier's timeline to report claims, we are sorry this was not suitable on this occasion. If we can assist further please contact us.
“Nice looking tiles.Would use them again.The rating is for the damaged tiles.
The boxes had many broken tiles.In total were broken 16 tiles out of 165.Almost 10%.I had allowed extra so I managed to finish the project.”
We apologise that you received damage to your order. We employ a third-party courier to make all our deliveries and expect the tiles to arrive safely. In regards to any damage, we are happy to replace it if reported to us within the claimable period. If you would like to discuss this further with our customer service team please contact us.
We apologise that the goods you wish to order are not currently in stock. We always aim to maintain our stock levels however there are occasions when this is not possible. If we can assist further please contact us.
We apologise for the damage you received, We employ a third-party courier to make our deliveries and expect them to take care of the goods prior to delivery. In regards to a replacement, we are always happy to issue a replacement if the goods have arrived damaged and I can from our records that this was done. If you would like to discuss this further with our team please contact us.
