We apologise that there was a delay with the shipment arriving. We employ a third-party courier to make all our deliveries and expect them to keep you updated at all times. If you would like to contact our customer service team we would be happy to discuss this further.
“Tiles are great, love them. However I don’t think it’s acceptable that I had to pay nearly £30 for delivery of 2 tiles. One arrives damaged so the replacement is sent out via DPD. I only required 2 tiles. And not giving me a cheaper delivery option but then using one for yourselves to send the replacement has ensured I will never shop with tile mountain again and would encourage family, friends and work colleagues not to either.”
Tile Mountain uses a third-party courier for its deliveries and is governed by their costs. The actual cost of a palletised delivery is around £60 (dependant on the area being delivered to). We subsidise this cost as much as we can on orders below £250, but we cannot waive the full amount. If an order exceeds 15kg we are unable to send this via a parcel courier such as DPD therefore a pallet will be required. If you would like to discuss this further with a member of the team please contact us.
“Although I purchased the adhesive (as suggested by Tile Mountain) with the tiles, I found it was nowhere near the correct amount needed to complete the job and found the product cheaper in Wickes.”
The adhesive is a recommendation based on the average consumption. If a thicker bed of adhesive is used this can affect the amount used. If you would like to discuss this further with a member of the team please contact us.
We apologise you are unhappy with the service you have received. We do not wish to provide a negative experience and our customer service team would be happy to help if you wish to discuss this further.
“I have already left a review so that doesn’t say much for this system does it? Customer service was worse than useless, still owe me money, remains to be seen if I get that, I did get tiles eventually and they are good but the hassle wasn’t worth it.”
We apologise for the experience you had with your order. We aim to deliver the goods on time however rely on a third-party courier. I can see you have spoken with our team and resolved this. If we can assist further please contact our customer service team directly.
We apologise you are unhappy with the tiles you received, all our tiles are quality checked by the manufacturer and we would not expect these to have damage. These tiles are also not rectified therefore the edge would not be a perfect 90-degree. If you would like to discuss this further with the customer service team, they would be happy to investigate this further.
“I bought these for my utility room.. I like the concrete effect look of them but tbr quality is extremely poor.
Alot were chipped straight out the box and others got chipped very easily when cutting moving or laying them.
For that reason its a regret buy for me.”
We apologise that you are unhappy with the goods you have received, All the tiles are quality checked by the manufacturer and we would not expect the tiles to chip with ease. If you would like to contact our customer service team we would be happy to look into this further.
“If you want your tiles/slabs delivered on time once ordered look elsewhere unless your happy with a late delivery! Also you can't get a refund if you have bought to many so make sure you get the specific amount.
Apart from my own negative experience I can't fault the tiles they are nice!”
We apologise for the delays you encountered, we employ a third-party courier and expect the goods to be delivered on the day specified. In regards to the returns policy, we are unable to process any refunds for leftover products due to the rapid turnover of our stock and batching differences. If you would like to discuss this further with our customer service team please contact us.
