We apologise that this sample did not arrive with you. We use the postal service to deliver our samples and expect these to arrive as expected. If you would like to contact our customer service team they would be happy to rectify this for you.
We apologise that the goods arrived and were damaged. We employ a third party to make all our deliveries and expect them to handle the goods with care. In the instance that the goods do arrive damaged, we always aim to replace them as soon as possible. If you would like to discuss this further with a member of the team please contact us.
We apologise that the sample has not arrived. We rely on the postal service to make all of our sample deliveries and we are sorry this has not been delivered. If you would like to contact our customer service team we would be happy to investigate this and ensure this is delivered promptly.
“Difficult to comment too much as still waiting for them to arrive. Delivery didn’t turn up despite several promises, and many lies told by customer service. Extremely poor service on the phone, let’s just hope tiles are ok if and when they finally arrive.”
We apologise that the goods did not arrive as expected. We employ a third-party courier to make all our deliveries and expect them to keep us updated regarding the delivery in the event the delivery does fail. I can see this issue has been escalated and the customer service team have been in contact with you directly.
“Nice tiles however a lot of them came chipped and 2 of the tiles at the bottom of the pallet were completely shattered. I spent over £2600 on the tiles and they wouldn’t refund me for these 2 tiles as I didn’t send them proof before 48hrs which is ridiculous as they got delivered on a bank holiday Friday.. I took pictures and sent them to the customer service with the time stamps yet they wernt interested at all.
I own a tiling company and used to send my customers here on a weekly basis however I’m now sending them to walls and floors as they actually care about their customers.
The tiles are cheap from this company but just prey you have no issues otherwise you’ll just be wasting your time.”
We apologise that you had damage to the order, we use a third-party courier to make all our deliveries and expect them to handle goods with care when making the delivery. We ask that the full order is checked within 48 hours and all damages reported within 5 working days. If you would like to discuss this with a member of our team please contact us.
We do not accept the return of leftover products due to rapid stock turnover, I am sorry. If you would like to discuss this further please contact a member of the team.
“Tiles look nice so far.
Very awkward with delivery: builders work until 430-5, and this came at 6 which meant travelling to the delivery site and also having to leave outside despite being expensive. Deliveries should either be before 5 or give an option to book mornings.
Also given nature of building work, it's unreasonable to demand inspection of all tiles upon receipt, especially when you have ordered a whole house's worth.”
We employ a third-party courier to make all our deliveries, the service the couriers offer is an all-day delivery service and unfortunately are unable to offer a timed service. We request that all the tiles are checked within the claimable period to ensure adequate replacements can be issued promptly.
“After being bombarded with "review" requests for these simple white metro tiles, here goes. Overall, as tiles go, these are lovely and modern. However, I must say that a pallet delivery from Tile Mountain (although expensive) proved a better option than the DPD delivery for one box (we only needed a few more tiles to finish the tiling on one wall) – the whole box minus a couple of tiles were absolutely smashed to pieces. Beware. My 3-star review reflects my overall experience with Tile Mountain – the tiles are lovely but choose the amount wisely as a smaller load may mean a wasted delivery.”
We apologise that you received damage to your order. We employ a third party to make our deliveries and always expect them to handle to goods with care. We are always happy to replace any damage reported to us within the claimable period. If we can assist further please contact us.
