We are very sorry that you are unhappy with the service you have received from us, it is always our intention to offer each customer the best service we can at all times. If there is anything outstanding that we can help with, please let us know.
We are sorry that your sample did not offer as much detail as you would have expected. We do offer the option of a full-sized sample with free delivery for tiles such as this one where a small cut sized sample may not offer the full effect of the range.
Our apologies for the delay in getting back to you. We were closed over the Christmas break from the 22nd of December until the 29th. I understand our customer service team has now responded to your email.
“Item didn’t turn up and the delivery process is horrendous in the end order had to be cancelled and another arrangement made. As their using a third party for delivery, they cannot give a real update when it will be delivered other than a standard 8-6 window and you have to wait for it the whole day and even then it didn’t turn up for my self. Being a kerbside delivery and being such heavy item for which arrangement of manpower is required surely earlier notification is just common sense, as I had to make a team wait the whole day to pick up delivery then no show. It cost me more money for this order as I still had to pay the workers their wage. This isn’t an Amazon delivery which anyone can accept anytime. flawed system of Delivery”
We apologise that the delivery did not arrive on the day specified. We employ a third-party courier to make all of our deliveries and they do not currently offer timed slots. I can see that this has now been canceled and a refund has been requested. If you would like to discuss this further please contact our customer service team.
“Booked a delivery slot as my property was under renovation and no one was living there, waited 8am-8pm for delivery for nothing to turn up, contacted customer service they said it would arrive that day but it didn’t! Phoned the next morning still no delivery 3 days later it arrived with no phone call to say they were there, wouldn’t recommend ordering from this company again terrible customer service!”
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
