“I wouldn’t know what the tiles are like, as they didn’t turn up on delivery date, never delivered the next and when I ran they where out for delivery, then they ran me at the end of the day to say not going to be delivered again, so still waiting for them”
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
“Paid £25 for delivery for the tiles not to arrive and when I chased this up with the customer service team they advised that they had been badly damaged on route so they we’re now going to be delivered 4 days later than originally planned in. Customer service were amazing and advised I would get the delivery refunded. Tiles arrived today and they are beautiful, very fragile and covered in glue but once wiped down very lovely.”
“They are unreal . V bad service. Can never deliver on time and took my money . Still waiting for refund. Very unprofessional and will never recommend to any one thx”
We are sorry that your order did not arrive on the day you had chosen. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused. I see a refund was processed for you the morning after the order had not arrived.
“The majority of the tiles come in broken.
The ones not broken have several imperfections, they are bent and often out of tolerance. Wouldn’t recommend them”
We are very sorry that you are not happy with the products you have purchased from us. If notified of any quality concerns, we will always treat this with the utmost importance and if there is found to be an issue, we will happily issue any replacements that are required.
“Pretty happy with the lvt floor. looks fantastic!
Ordering was nightmarish. Ordered a sample. Wrong sample was sent although free of charge. Ordered 18 packs of the lvt flooring after "impressed" by the wrong sample, albeit confused why on earth the sample and picture on the website look so different. The company yet again did another mustake. 2 packs of actual product (the one I really wanted) and 16 packs of a completely different product were sent, both not matching with the sample. Loved the actual product. sent back 16 packs of wrong flooring, asking for replacement. Lost few days sorting out this. After a bit of deliberation with customer service, I was sent free of charge stocia as a compensation towards money I lost for buying stocia from another supplier matching with the wrong sample. Again stocia was not the same I requested. Replaced that too once again. Lost a lot of time but end result is good. Good resolution by customer service. Warehouse people are a mess. Customer service and product are great”
“Tiles are very nice had a damaged pack but thankfully I ordered extra as I didn’t report within 2 days of delivery.
0 stars for delivery the driver was an absolute arshole very rude to my wife and daughter”
We are very sorry to see that you are dissatisfied with our delivery service and have passed your comments on to our courier. Please do give us a call on 01782 223822 if you wish to discuss this any further.
