Thank you for your feedback. I would like to apologise you received damaged tiles on your delivery. I can see a replacement order was booked out and this was delivered and again, we are sorry that you had some damaged tiles.
I would like to apologise you received items damaged twice on your orders, due to the nature of tiles, damages can occur however we are always happy to replace or refund within 48hrs. I am sorry this happened twice on your order.
“The tiles arrived late, despite being told a delivery date twice, and then they randomly appeared on my driveway at an unexpected time. I had to bring them into the house in the rain as my builder was unavailable. Due to the delays I have had to delay the delivery and installation of my kitchen and with the arrival of our mew baby this will make everything so much harder. The tiles themselves are lovely and the customer service staff are really nice. I'm hoping this is just a one due to covid/brexit pressures that are out of anyones control. A great company but I got unlucky on this occasion.”
“Did not deliver on the date quoted (stayed in all day).
Did not deliver the next day (stayed in all day).
Had to pay contractors off as no slabs to lay.
Tried twice more before finally delivering, but the driver had no equipment to offload 66m2 of porcelain slabs. driver had to manually lift off 2 slabs at a time.
A joke.”
Thank you for your feedback. I would like to apologise for the delays you have experienced on your order and also that the driver did not have the correct equipment on delivery, this will be taken further with our couriers and again, we are extremely sorry for the inconvenience caused.
I would like to apologise for the delays on your delivery. I can see our couriers advised they attempted the delivery on the 9th however there was not anyone there to accept the delivery and we had tried to contact you via email yesterday also to rearrange the delivery. Please let us know if we can assist further.
Thank you for your feedback, we are extremely sorry we were unable to fulfil your order. I can see alternatives options were sent however these were not suitable and a full refund has been processed. We are happy to try and find a suitable alternative option if required.
“The tiles itself are beautiful and exactly as I imagined them to be. The delivery of them was disgraceful. They called as they arrived and I asked them if they could wait for me to call the builders to go outside and grab them. They then left the tiles in the road unattended. The kerbside delivery is a joke and shouldn't be an option.”
