“The tiles itself are beautiful and exactly as I imagined them to be. The delivery of them was disgraceful. They called as they arrived and I asked them if they could wait for me to call the builders to go outside and grab them. They then left the tiles in the road unattended. The kerbside delivery is a joke and shouldn't be an option.”
Thank you for your feedback, I am sorry the goods were left unattended, we do expect the drivers wait until someone can sign so this will be looked into further with our couriers as this is not a norm. A kerbside service is the only service we offer with us using a third party couriers, we do try to make this as clear as possible when the order is placed. I am sorry this was not suitable for you.
“Very disappointed with these tiles. Chose this tile after making 100 mile round trip to one of the showrooms. This was probably the only tile that wasn’t laid down with several to look at so you could see the overall quality and fit. When the tile tiles were delivered I took a few out of the box to lay them down on the kitchen floor to work out the best pattern. If you are looking to have fairly even grout lines then these tiles aren’t for you. They are very uneven on the smaller side of the tile and have quite a big discrepancy. Certainly what I would say is not acceptable. Generally the grout line ranges from a 2mm to 6mm difference, thankfully I’ve only laid them on the floor to work out the best pattern for laying out and haven’t stuck them down! Called Tile Mountain straight away to arrange returning them and a week later I’m still no further forward other than they are getting their “quality” team to investigate. I’ve used Tile Mountain lots of times because of the choice they have but I have to say the slow customer service is not good. It’s simple….the tiles are not good so sort a refund out and get them collected.”
“Delivery date was changed 4 times, every time I phoned to get an update been told “tomorrow” and then “tomorrow for sure” they never came tomorrow. Been offered the refund for delivery which I never got and when they finally arrived I discovered that quite a few of them have chipped corners. The tiles are beautiful but I don’t think I’ll ordering from this site again.”
Thank you for your feedback. We would like to apologise for the delays you experienced on your delivery, I can see this was resolved and the refund was processed on 28th July. Please contact us further if you require any further assistance.
“Tills seem great, still finishing off the actual laying of them, but disappointed about the 3 day delay in actually getting them, worth it in the end but still disappointing.”
“Despite informing them that we had narrow access and would need a smaller vehicle the tiles turned up on a 40' artic and couldn't be delivered. we had a fitter on standby whom we had to cancel. Tiles were then sent a few days later which meant that our fitter was on another job delaying the fitting further. two tiles arrived broken and we are still awaiting replacements. tiles are great though”
“We ordered more of these to complete our bathroom after an error by the tradesman. Despite daily phone calls the tiles did not then arrive on their scheduled date or for several days after that. This seriously disrupted the rest of the build. The customer service staff are very helpful and personable. The issue appears to be with the delivery company.”
Thank you for your feedback, we are extremely sorry for the delays on your order and the inconvenience that was caused by the delays. I can see this has now been resolved and your delivery costs were refunded to apologise for the delay. Please let us know if we can assist in the future.
“I ordered tiles I need med them desperately and they didn’t turn up ,had to chase them twice and in the end cancel the order and get a refund and nobody could really give me an answer why they didn’t turn up !”
Thank you for your feedback. This grout would be perfectly suitable to use with this range of tiles and is the most popular choice. I am very sorry you were not happy with what you had received.
