“Ordered 50 slabs, Pretty much all of them were broken/chipped, most were on the underside so could be used. 11 out of 50 were unusable.
They were replace next day ( customer service was great)
Next day 5 out of 11 were chipped and unusable.
Which were replaced with 8 more next day delivery again.
Can’t fault the customer service.
The problem is the tiles aren’t packed adequately enough. They need either plastic or cardboard corner covers. This would solve the chipping issue
Tiles looked good when finished. (See pic)”
Thank you for sharing your feedback following your recent order. We are sorry to hear that you recieved damage to your order, our warehouse team attempt to wrap the goods to ensure safe transit and we are sorry this was not effective on this occasion. If we can assist further please contact us on 01782223822 or via email on customer.service@tilemountain.co.uk
“The delivery cost nearly more than the tiles themselves. And there was only 3 tiny boxes that could have been delivered by a courier van instead of a lorry.”
“The tiles were laid and as soon as we put the kitchen light on I could see the difference in shade of the tiles!
They are laid now so what are we supposed to do now?
Very very unhappy”
“These tiles look stunning in my bathroom, definitely a pale grey which is what I wanted, even though they are called 'white'.
But I had loads of defective tiles & returned approx half) order - black pock marks, bleach like marks, cracks & scratch like marks. Replacement tiles were as bad & it took another 2 lots of replacements each time picking the good tiles out & trying to chop the bad ones to use in corners. This slowed job down by days & I'm very lucky installer didn't charge me extra.
I can't fault Tile Mountain's customer team (Sam especially) they kept providing free replacement tiles until the job was done, I would therefore recommend them as a store but not this particular tile or manufacturer (Duratile).”
