“I recently made a purchase of these tiles.Order arrived promptly. I am unhappy about the price off the tiles because of the way they look and how similar they were to the cheaper tiles. I would recommend customers purchase the alternative grey tiles as these tiles are also grey. They arn't even a dark grey never mind black.
I feel the pictures were miss leading and the colour does not resemble the colour advertized, i had the tiles laid already as i had the tiler already booked hence i didnt arrange to have a refund.
I do hope to make future purchases however my trust for tile mountain has reduced. I Did raise my issue with tile mountain to see if i could have a refund in the difference it would of cost me for the grey tiles but that was declined.”
We are very sorry to see that you have had a poor experience with our delivery service. If you wish to discuss this further, please do give a member of our customer service team a call.
“Tiles look great and the quality is fab. The only issue was with delivery however I was informed that it was the external company they use that was the issue.”
We apologise that the delivery service affected your experience. We do employ a third party courier and rely on them to deliver on time. I can see that this was resolved however if you wish to discuss anything further please contact us.
