I apologise you were unhappy with the service you received. I can see you have now spoke with the team and the order has been refunded in full. If you want to discuss anything further please contact us.
I apologise you were unhappy with the service you received. I can see you have now spoke with the team and the order has been refunded in full. If you want to discuss anything further please contact us.
“I fit bathrooms and usually get to supply the tiles. Unfortunately the customer insisted on these tiles and the job was made much more difficult. Tile sizes varied by a few mm and the tile felt cheap. For this much money, we could have bought quality from a merchant”
I apologize you were unhappy with the quality of the tiles, We would not expect our tiles to have such discrepancies and would be happy to look into this further if you wished to discuss this with us.
“Delivery of the tiles was a joke. The tiles are 80 x 80s so they are large and heavy tiles. The pallet came with all 3 packs (5 packs of 2 tiles in each pack) standing upright and pointing in different directions. This meant that I had to try catch 3 pack bundles all falling in different directions. Each bundle pack weighed 145kg which is far to heavy for one person to take the weight of never mind 3. Why not lay them flat on the pallet ???. I phoned customer service and they were not interested in the slightest. Shame great tiles but poor delivery and after care. Will be going to topps tiles in the future.”
We apologise that you had issues with the tiles on delivery, We stack the pallet inline with industry standards and to avoid any damage in transit. I apologise if this made the goods difficult to handle. I can see you have now spoken with the team who have offered a resolution. If you would like to discuss further please contact us.
We are very sorry for any damage received with your delivery. We ask that we are notified of any damages within 48 hours of your delivery, at which point, we would be more than happy to replace the damages at our cost.
“Tile price was great, tiles are great but postage cost was more than tiles.
So no cheaper than elsewhere. Get delivery charges sorted then you may get 5 stars”
“They look absolutely stunning… but these tiles are not fit for use.
We had them professionally installed by plumbers of 20 years who do tiling jobs weekly.
The tiles were laid with the correct adhesive and left for 5 days before grouting.
To our astonishment, the tiles were grouted and we were left with awful watermarks. The tiles are absorbing water!!
Tile mountain are attempting to blame us for ‘grouting too early’ which is absolutely impossible. They are not holding the manufacturer responsible for a manufacturing fault!?!?!
I even tested one plain unlaid tile with a small amount of water directly in the middle of the tile- same thing happened.
We are currently in the middle of a legal claim due to the labour spent on having these laid and now having to undo all the work that has been done.
Absolute nightmare. Please avoid this retailer, the customer service has been horrific - use a local tile company who are reliable and trustworthy.”
