“Delivery was a few days late. Poor communication. I waited in for a couple days in case they show up (8am to 6pm) but nobody did. Contacted and made a complaint was promised compensation but again nobody got in touch or dealt with it. The click vinyl floor itself is good quality and looks great. Let down by service. Still no sign of compensation and it’s been a few weeks.”
“Two of the glass mosaics were smashed on the edges, this was not done in transit as they were very well packaged. It didn’t affect my project as I could trim them down but I would have expected better for the price of them”
I would like to apologise for the damaged mosaics you had received, we will pass the feedback onto our warehouse team as all orders should be checked prior to dispatch. I am pleased to hear you were able to use them within your project. Please let us know if we can assist further.
“Very poor service, delivery was 2 working days late which put me behind with the job, on delivery the pallet was severely damaged with unknown breakages within the boxes. I had to get on with the job as delayed, after completing the job it became apparent that the tiles were not all from the same batch, which when ordering online, as a matter of course you would expect the company to send you tiles from the same batch! As a result the difference in shade is noticeable, which I’m going to have to offer the clients a discount or may have to redo the job, all in all bad experience and unlikely to use this company again, which is a shame as they have been good with previous tiles they’ve supplied.”
“I have been waiting 10 days for my tiles to turn up. I am unable to express an opinion on the tiles as I still have not had them. This is the second time that the courier has fouled up and I have suggested that they use a better delivery system.
Whilst tile mountain guys say that they are doing everything they can I know where the buck stops”
We are sorry to see that your order was not delivered on the day that you expected it. We can see that this was delivered two days later, but if this is not the case please do give our customer service team a call and we will continue to investigate this for you. We can also see that your delivery charge was refunded to apologise further; however, again, please do feel free to give us a call should you need.
We are very sorry to see that your order arrived late and that the communications from our courier were not what we would expect. We have processed a partial refund to apologise further for this; however, please do give us a call if you wish to discuss this any further.
We are very sorry to see that your tiles arrived later than planned, and we have processed a refund of the delivery charge to apologise further for this. Please do let us know if there is anything further that we can do to assist.
