We are sorry to see that you are unhappy with the service you have received and for the delayed kerbside delivery. Our courier is a third-party courier, and does only provide a kerbside delivery service for health and safety reasons. However, we do apologise if this was not something that you were aware of on ordering and for the delays in delivery that followed. We can see that this has now been delivered, but please do get in touch if you wish to discuss this further.
“Worst tiles ever they weren’t for bathrooms they were for outdoor and yous sold them as bathroom tiles , they wouldent cut they kept breaking, I will be putting a review about this and letting every know about these dodge tiles I ended up loosing 250 pounds cause I had to get them back to Stoke on Trent and they were that heavy I had to hire a van with a lift on it , it’s disgusting, only to be told off some dick called Luke , who sits there all day without a clue about tiles that my tiler was doing it wrong when he has a contract with wickes and b@q and 20 years experience!!!!!!’ Yous were no help what’s so ever”
“DO NOT BUY THESE TILES Nearly every box of tiles had 3 different sizes inside when installed none of the joints came to meet due to this i found out the hard way had them layed when in work to come home and have to rip them all back up again i am out of pocket around 3/4 hundred pounds due to this, i am currently in talks with tilemountain about this but they are adamant that these tiles should be the same size as all the batch numbers are the same but that is not the case, i have attached a photo for your own verdict.
Top of the tile is flush yet the bottom in not”
“DO NOT BUY THESE TILES Nearly every box of tiles had 3 different sizes inside when installed none of the joints came to meet due to this i found out the hard way had them layed when in work to come home and have to rip them all back up again i am out of pocket around 3/4 hundred pounds due to this, i am currently in talks with tilemountain about this but they are adamant that these tiles should be the same size as all the batch numbers are the same but that is not the case, i have attached a photo for your own verdict.
Top of the tile is flush yet the bottom in not”
We are sorry to see that you are having some issues with your tiles and for the inconvenience that this has caused. As advised previously, this has been passed to our quality control team to investigate, and we will be back in touch shortly with their findings. In the meantime, please do let us know if there is anything further that we can do to assist.
“Slabs seem good quality and werr easy to lay. Let down a little with delivery being a day later than usual. Didn’t think CS were particularly helpful. Apparently not able to call the delivery company but I quite easily got through to them and found them very accommodating.
Overall, happy with the purchase.”
We are sorry to see that your order has been delayed and for the issues that we have experienced trying to contact our courier. We can see that the order has now been delivered; however, if you wish to discuss this further please do give us a call.
“Slabs seem good quality and werr easy to lay. Let down a little with delivery being a day later than usual. Didn’t think CS were particularly helpful. Apparently not able to call the delivery company but I quite easily got through to them and found them very accommodating.
Overall, happy with the purchase.”
We are very sorry and embarrassed to hear that the service you received from us may have been anything less than the high levels we expect of ourselves.
If we can assist with anything further, please do let us know.
“Along with the rest of the order this has not arrived. I have chased daily since Friday to be told the same thing every day. ‘We are chasing the couriers and will get back to you’
I suspect the courier has lost the package so I have to continue the circle of madness everyday until Tile mountain accept they need to send out a replacement.”
We are sorry to9 see that your order has been delayed and that you have been so inconvenienced. We do expect our courier to keep us updated with any issues concerning deliveries; however, it does not look like this has happened in this instance, and we can only apologise for this. We can see that a partial refund has been processed to apologise further for this, but please do give us a call if you wish to discuss this further.
