“Ordered and delivery was arranged for 2 days later (yay!). The order didn’t arrive on the day and despite a couple of phone calls chasing it, it then turned out that the courier said it was delivered and signed themselves which was a blatant lie. I have then had to chase the refund since with TM helpfully saying that once the return was received I would get it but nothing so far (surprise!). I have now asked the bank to get involved so I can get a refund for something that was never delivered. Really poor and no one seemed to care about the inconvenience of finding replacement in the middle of the project. It was all a bit “computer says no” from TM.”
We are very sorry to see that you are unhappy with our courier service. We have processed a refund for you now, which will take a few working days to make its way back to you. You should also receive an email confirming this.
“1.5 days late, which essentially is 2 days late when you're paying workmen. Then, poor quality on a massive amount of tiles.
Had to reorder replacements, tiles still not up to scratch but had no choice but to use them as out of time in terms of opening my business and not having to wait to try and book in workmen again.
Awful for close to £700 worth of tiles for a 20sqM Bathroom. Won't ever use again.”
“The tile samples we ordered took so long to be delivered that by the time they had arrived we had already bought tiles elsewhere. When I enquired about our delivery the customer service wasn't very friendly or helpful. Not great communication.”
“The tile samples we ordered took so long to be delivered that by the time they had arrived we had already bought tiles elsewhere. When I enquired about our delivery the customer service wasn't very friendly or helpful. Not great communication.”
We are sorry to see that you are dissatisfied with the delivery of your samples and with the service that you received from our customer service team. If you wish to discuss this further, please do give us a call on 01782 223822.
“Tiles arrived damaged and some were sizes I didn’t want.
New tiles are being sent to me but the wrong size tiles I have to return myself which will probably cost more than the tiles are worth.”
We are sorry to see that you have received some damages to your order and that you are dissatisfied by our returns policy. We do not have a returns service as such, so we do advise in our returns policy that returns do have to be arranged by the customer. We are sorry if this was not something that you were aware of.
With regards to the damages to your order, we can see that this has now been rectified, but please do give us a call on 01782 223822 if you wish to discuss this, or our returns policy, further.
“First lot of tile
Ordered dropped off 0 paperwork ... wasn’t possible to check palette quick enough before driver left. Also later found not all there ... ordered more tiles and they’ve been defective with cracks in the glaze”
We are sorry to see that you are dissatisfied with the service and products that you have received. Please feel free to give our customer service team a call if you wish to report this to us or to discuss this further.
“Terrible company, tiles arrived late and so many of them were damage in transit that we could use them for the job. Then when we tried to return them and get our money back that was a long-winded process too and they started by offering us just 50% refund. I would avoid Tile Mountain entirely.”
