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Premium Delivery Reviews

2 Rating 485 Reviews
Nicola Johnson
Verified Reviewer
They look so nice on line but when they the came with red marks on them and faded
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Posted 4 months ago
As per previous review 'half of tiles were defective'. File size limits prevented me uploading additional pictures. Here's some of the defects.
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Posted 4 months ago
These tiles look stunning in my bathroom, definitely a pale grey which is what I wanted, even though they are called 'white'. But I had loads of defective tiles & returned approx half) order - black pock marks, bleach like marks, cracks & scratch like marks. Replacement tiles were as bad & it took another 2 lots of replacements each time picking the good tiles out & trying to chop the bad ones to use in corners. This slowed job down by days & I'm very lucky installer didn't charge me extra. I can't fault Tile Mountain's customer team (Sam especially) they kept providing free replacement tiles until the job was done, I would therefore recommend them as a store but not this particular tile or manufacturer (Duratile).
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Posted 4 months ago
Delivery was 24 hours late without any update update available on the tracker. Tiler costs due to delay but Tile mountain only refunded £40 and this was a £700 order. Not happy
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Posted 4 months ago
Good quality tile. Not so keen on the matt look as it seemed bland
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Posted 4 months ago
Delivery was 24 hours late without any update update available on the tracker. Tiler costs due to delay but Tile mountain only refunded £40 and this was a £700 order. Not happy
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Posted 4 months ago
Great customer service and lovely looking tiles, unfortunately their maintanence and cleaning is EXTREME. We used recommended cleaner products, tiles look lovely after wet wipe but only for a day, max. two. They get dirty very quickly and given their matt surface (we applied 3 sealer layers), the dirt sticks to them, making it even more difficult to clean. Buy them if you love mopping every day, be prepared to invest in (many) cleaners.... such a shame. Pitures taken 2 days after cleaning, in dry weather too.
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Posted 5 months ago
Poor staff and product plus very fake advertising to entice you in company should be fined
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Posted 5 months ago