“The trowel is top class as was all the after sales service associated with this order.
Quite a bit of damage on delivery which was sorted immediately and the replacements arrived without question the following day. I would happily recommend this company to anyone.”
“Its great that you can order free samples. Delivery was quick but several packs were damaged.
I ordered the recommended amount of adhesive and grout but ended up with one unused 25kg bag of adhesive. When I rang to talk about a refund I was told there was a deadline of 14 days for returns. So unless you are going to start immediately and complete work within that timeframe I would not suggest ordering adhesive/grout as you will be out of pocket. I wouldn't mind if I had made the mistake but I was following their advice!”
“The tiles haven’t been laid yet but they look exactly what we were looking for. Delivery however was an issue as we had numerous cracked tiles and had to order replacements not once, but twice.”
We would like to apologise that you had received damage to your order on more than one occasion.
When sending orders via courier, we expect our delivery service providers to take the utmost care with the tiles in transit. We would like to apologise as this does not seem the case in this instance.
If we can assist with anything further in the meantime, please let us know.
Regards,
Tile Mountain
“Several tiles arrived broken and insufficient tiles were sent , coverage on box differed to website. Customer service sorted it eventually but job was delayed and cost me money”
“Great tiles but a number came broken. Fortunately we decided to do a smaller area so the broken tiles didn’t matter.
The tile quality was excellent I am really surprised some broke because they were very difficult to cut!!!”
“Came very quickly but the bottom two layers were broken, bubbles in the bubble wrap had burst..
Also the colour was milky coffee rather than cream, but they look OK”
