“I bought some dark tiles and the product recommended was white grout. When I brought this to my tiler, he was stunned at the recommendation and strongly recommended that I get grout that roughly matched the tiles as otherwise, dirt would show up very easily. I took his recommendation and ended up spending £90 more than I intended.
As I am responsible for design, I can only marginally mark down the product. That said, I never used the grout provided as I replaced it, so give a neutral recommendation.”
“The tiles look great for the price but too many arrived broken, the replacements also arrived broken and the replacements of the replacements arrived broken! This caused delays to the project. Something has gone wrong somewhere...”
We are very sorry for the damage received to the orders. We always ensure to send our tiles as securely as possible, and we are very sorry that on these occasions the damage has been caused during transit. We will certainly pass this feedback over, to be investigated further.
We hope you are happy with the products received. If we can be of further assistance, please let us know.
“The hexagon tiles were unusable due to being different sizes/ some sides were different lengths. It must have been a bad batch. I was disappointed and worried that I’d not get a refund. However, the customer service was really good. They organised a Collection very fast and refund. I’d use tile mountain again knowing that the customer service is good.”
“Tiles not delivered when arranged. No communication at all of delay. Tiles arrived with different batch code and slightly different pattern. Tiler explained all different dimensions. Not happy. Unlikely to buy online again.”
“These tiles are awful! We used grey grout and the tile just soaked the grout in no amount of cleaning removed it. I spoke to a manager to complain and he was of no help saying we had left the grout on them too long, I eventually had to buy tile paint to cover them even after cleaning them with tile residue remover. These tiles are also advertised as having a glaze on them they do not!! Im really unhappy with the product and the service from this company and will never buy from here again!”
“Arrived quicker than expected but one pack of tiles had clearly been opened before and never boxed properly again. Had 8 broken tiles in it. Luckily I had allowed for this”
“Lovely tiles but had to order 2 more packets (16 tiles) as the main order was full of broken tiles - of course one doesn't find that out until the tiler has started tiling. So having initially ordered 10% more than I needed I was still short by 6 tiles due to breakages. Tiler told me to order 2 more packs (16 tiles) as he was concerned that breakages if I ordered the 1 pack I needed meant that an 8 tile pack wasn't enough!! The 2 packs of 8 still had 3 broken tiles!! Are the tiles leaving the warehouse broken? Is the delivery company lacking care when delivering? Either way it has cost me more money for tiles, more money for the tiler, and more time trying to sort the mess out. Am I impressed - no! So what are the lessons for the future. Probably buy local where it's easier to return tiles as the so called 'good deals' online are great in theory but do not have quality control built in to the final delivery to the customer's doorstep. So - Tile Mountain - my advice is - think twice. I've used them twice because I had to and they delivered with breakages on both occasions - 20% breakages is not very impressive.”
