“I bought 20 Palatina marble effect white gloss tiles, 600mm x 600mm. I was happy with the quality of the product and the price but my one complaint was that the only information I could get about the delivery was that the tiles would arrive anytime between 8am - 6pm. Even on the day of the delivery I couldn't even find out if they would arrive am or pm. I paid about £25 for the delivery and I find it hard to believe that it is was not possible to let me know roughly when they would arrive. If I were using the tiles on a job for a customer I would not have minded but they were for my own bathroom so I had sit in and waste a lot of time. That is my only complaint but I would definetely use Tile Mountain again and would recommend them to other people.”
“At least 1 broken tile in each box, actually broken not just come apart at glue seams. Also about 25% had large gaps within the split face where adhesive could be seen and seep thru, unfortunately was under time pressure so had to use these tiles otherwise would have returned. Luckily I had over ordered otherwise would have been really stuck. Shame as everything else from TM has been excellent”
Thank you for your feedback.
I would like to apologise for the damaged tiles received. Had we of been notified within the claims period, we would have been happy to refund/replace the order.
As the Split face tiles are a natural stone, there is no consistency from piece to piece meaning there may be the odd occasion where they are not perfectly symmetrical, and some gaps may appear in the mosaics.
“we would love if the delivery happens inside the house actually up the stairs and not on the kerbside. my wife had to lift them upstairs by herself. not great.”
“Used this company as they had the best deal for these tiles. However when they arrived most of the boxes had disintegrated and the delivery driver simply handed me armfuls if loose and broken tiles. I then had to repackage the tiles myself as I had to transport them to the house I’m renovating. Total faff! Customer Services refunded me a grand total of £3.40 for damages after a lot of tooing and froing - not impressed.”
“I found the ordering process very confusing and as an older person, not being able to place an order and pay over the phone is very off putting.
I also had a problem with the delivery because the delivery driver insisted on leaving my order (not a big order) on the driveway outside. He refused to put it just inside my front door. I am disabled and not able to lift the tiles myself. I found the deliver abrupt and unhelpful.”
“The product itself is fine, however the hassle and stress I had to go through to get the product was not worth it!!
Tile mountain rang to ask if they could change the delivery date with some rubbish excuse so i agreed and asked if I could change the delivery address if so.
I called again on the new day of delivery to double check that they have the right address and asked if they could get the driver to call half an hour before delivery. The lady confirmed this on the phone. Around an hour later the driver called to say he was at the old address and there was nobody at home.
I had to call tile mountain and the courier multiple times to try and get to the bottom of the mistake with tile mountain trying to blame the delivery company. After a very long and stressful few hours I was told tile mountain did not pass on any of the information for delivery as they were 'too busy' and also that there was no delivery even booked in for the original day this meaning they have lied to me the whole time.
Would never use this company again.”
