“I am happy with the tiles, I had some initial issues with customer service as delivery is "outside" and offered to charge more to take them into my home (my partner is pregnant and I didn't want her lifting heavy boxes).”
“Delivery was great, only 2 broken tiles however the grey mosaic tiles were all bowed in some way. Luckily my tile fitter was good enough to work around it.”
“These tiles have only just been fitted, as our tiler was busy. The tiles have been stored carefully along with all the others that we purchased from another company. Our tiler has just informed us that 10 tiles at the bottom of the box all have one corner chipped. I am not please with this as the approx 500 we received from the other company had no damaged tiles. As we only bought 23 from you that is a poor result.”
“Tiles are brilliant and well priced as for courier company there awful . Did not turn up on day I paid delivery for came two days later and not even at the time slot paid for .”
“Had delivery of white metro tiles, glad I went with 10% over order as when they turned up I had 15 out of 102 tiles broken in box.
Overall easy to order and delivery quick but need to rethink the way they are packaged and maybe a fragile sticker on package to let courier know.”
“Tiles arrived quickly, however 3 of them were broken on arrival - corners were chipped off. We still managed to tile the kitchen as we had enough tiles.
Anne.”
“On scheduled day of delivery the orde did not arrive - wssted a day annual leave waiting at home! I had to call the followwing day to chase the order and although apologetic, no reason or gesture of compensation was offered.”
“the online tool recommended 2 bags of grout (when less then 1 was needed) and over £100 worth of tiles too many and Tile Mountain will not take them back.”
When replicating the order on our website, our calculator does only recommend one bag of grout, unfortunately; we are not able to accept perishable items back.
We are happy to accept returns on two boxes of tiles as requested; we would need to make sure the batch number matches, once this has been confirmed on your email, we are happy to send you a returns form.
