“Arrived quicker than expected but one pack of tiles had clearly been opened before and never boxed properly again. Had 8 broken tiles in it. Luckily I had allowed for this”
“Lovely tiles but had to order 2 more packets (16 tiles) as the main order was full of broken tiles - of course one doesn't find that out until the tiler has started tiling. So having initially ordered 10% more than I needed I was still short by 6 tiles due to breakages. Tiler told me to order 2 more packs (16 tiles) as he was concerned that breakages if I ordered the 1 pack I needed meant that an 8 tile pack wasn't enough!! The 2 packs of 8 still had 3 broken tiles!! Are the tiles leaving the warehouse broken? Is the delivery company lacking care when delivering? Either way it has cost me more money for tiles, more money for the tiler, and more time trying to sort the mess out. Am I impressed - no! So what are the lessons for the future. Probably buy local where it's easier to return tiles as the so called 'good deals' online are great in theory but do not have quality control built in to the final delivery to the customer's doorstep. So - Tile Mountain - my advice is - think twice. I've used them twice because I had to and they delivered with breakages on both occasions - 20% breakages is not very impressive.”
“I bought 20 Palatina marble effect white gloss tiles, 600mm x 600mm. I was happy with the quality of the product and the price but my one complaint was that the only information I could get about the delivery was that the tiles would arrive anytime between 8am - 6pm. Even on the day of the delivery I couldn't even find out if they would arrive am or pm. I paid about £25 for the delivery and I find it hard to believe that it is was not possible to let me know roughly when they would arrive. If I were using the tiles on a job for a customer I would not have minded but they were for my own bathroom so I had sit in and waste a lot of time. That is my only complaint but I would definetely use Tile Mountain again and would recommend them to other people.”
“At least 1 broken tile in each box, actually broken not just come apart at glue seams. Also about 25% had large gaps within the split face where adhesive could be seen and seep thru, unfortunately was under time pressure so had to use these tiles otherwise would have returned. Luckily I had over ordered otherwise would have been really stuck. Shame as everything else from TM has been excellent”
Thank you for your feedback.
I would like to apologise for the damaged tiles received. Had we of been notified within the claims period, we would have been happy to refund/replace the order.
As the Split face tiles are a natural stone, there is no consistency from piece to piece meaning there may be the odd occasion where they are not perfectly symmetrical, and some gaps may appear in the mosaics.
“we would love if the delivery happens inside the house actually up the stairs and not on the kerbside. my wife had to lift them upstairs by herself. not great.”
“Used this company as they had the best deal for these tiles. However when they arrived most of the boxes had disintegrated and the delivery driver simply handed me armfuls if loose and broken tiles. I then had to repackage the tiles myself as I had to transport them to the house I’m renovating. Total faff! Customer Services refunded me a grand total of £3.40 for damages after a lot of tooing and froing - not impressed.”
“I found the ordering process very confusing and as an older person, not being able to place an order and pay over the phone is very off putting.
I also had a problem with the delivery because the delivery driver insisted on leaving my order (not a big order) on the driveway outside. He refused to put it just inside my front door. I am disabled and not able to lift the tiles myself. I found the deliver abrupt and unhelpful.”
