“Paid to have a full tile sample sent and liked what we saw so ordered 8m2 to go around a shower (3 walls) first delivery, on checking, all tiles except 3 had damage (chipped). A full replacement order was arranged and when this arrived there was obvious damage externally so no hope for the tiles enclosed, so allowed collection and refused new delivery. had to go to local tile supplier and pick something there as had already delayed tiler enough. Have to say customer service was excellent and prompt refund arranged but out of pocket for sample and wasted time on 2 deliveries. Would think twice before ordering online again. These tiles have no protection to stop them rubbing in transit.”
“I ordered 16 tiles (which arrived in a small box) where the price of shipping and handling was £9.99p. which seemed resonable, considering weight and the distance.
Unfortuatey I found I was short by 3 tiles. I therefore had to re-order them.
The price of shipping and handling came to £7.99p. They came in a massive box presented as samples surrounded by chunks of polystyrene. I think a smaller box with less undesirable packaging would have made
the cost far less and more environmentally friendly.
Beware!
Ian Saunders
Eastbourne Sussex.”
“The product I have no problem with but when I only had 6m2 to tile tile mountain advised I buy 2 tubs. Why???? I have nearly half a tub plus a full one left”
“We love our new tiles in our new bathroom, can't fault them at all however I think the delivery charge is expensive considering online service only and you are not made aware of these charges until right to the end of the order.”
“Tiles as described and no breakages. Delivered on a rainy day and all the boxes were sodden - so you couldn't pick them up. Had to unpack them straight away. Also you are asked to check consignment for breakages but no way is there time to do this, even with a small order”
Good Morning,
Thank you for taking the time to leave a review and letting us know that you received damages to your order. We are happy to replace damage within 48hrs and would have done so if we had been made aware that you required replacements. We hope that you are happy with the tiles and that the project looks great.
If we an assist any further, please give us a call on 01782 223822.
“The tiles were of excellent quality and a good price. The problem was with the delivery which we were promised for the next day between 8am and 6pm . The tiles arrived at the depot smashed these things happen but nobody informed us. The tiles were now promised for the next day again they did not arrive and we had to contact yourself to find out what happened.The tiles finally arrived on the 3rd time of asking in good condition.
We were refunded the delivery cost but this does not compensate waiting in 3 days from 8 am to 6 pm and not being kept informed.”
