“We love our new tiles in our new bathroom, can't fault them at all however I think the delivery charge is expensive considering online service only and you are not made aware of these charges until right to the end of the order.”
“Tiles as described and no breakages. Delivered on a rainy day and all the boxes were sodden - so you couldn't pick them up. Had to unpack them straight away. Also you are asked to check consignment for breakages but no way is there time to do this, even with a small order”
Good Morning,
Thank you for taking the time to leave a review and letting us know that you received damages to your order. We are happy to replace damage within 48hrs and would have done so if we had been made aware that you required replacements. We hope that you are happy with the tiles and that the project looks great.
If we an assist any further, please give us a call on 01782 223822.
“The tiles were of excellent quality and a good price. The problem was with the delivery which we were promised for the next day between 8am and 6pm . The tiles arrived at the depot smashed these things happen but nobody informed us. The tiles were now promised for the next day again they did not arrive and we had to contact yourself to find out what happened.The tiles finally arrived on the 3rd time of asking in good condition.
We were refunded the delivery cost but this does not compensate waiting in 3 days from 8 am to 6 pm and not being kept informed.”
“We received our tiles and some where damaged, after consulting with customer service at the company they replaced all tiles with no complaint . Overall good”
