“The tiles themselves are lovely! The company are horrendous, I would not use again. There is no communication between the office and delivery company. I’m 5’3 and was expected to carry 19 of these tiles full size - up 4 flights of stairs as the driver wouldn’t drop them off in my main entrance even though the office had already confirmed they could leave them at my safe space outside my door if I wasn’t in. I am aware that it is kerb side delivery only.. but I don’t understand why the driver had to drop the tiles to the basement instead of the main entrance which would also be kerbside.
When the tiler arrived, he noticed a few tiles were cracked and broken so not only was the delivery trouble, the delivery driver himself was so rude and aggressive. Definitely avoid.”
“I’m actually not happy with the tiles atall!! In the photo you described them as off white, and in the picture they look off white! But in reality they’re the same as the last lot I ordered which were call Marfil, a beigey stone colour if I’d have been in when the tiler started to put them up I’d had sent them back but it’s to late now! Please try and get it right”
“As soon as the worksmen opened the packages, there was chips on quite a few of the tiles on the edges. Had to get the workers to fill them in with white cement. Very disappointing”
“As pictured on Tile Mountain the flooring looks the part but the manufacturing process for the LVT isn't great. First two boxes received dusty inside and with chunks taken out of the fixed underlay. The two boxes were replaced and some out of the second boxes had impefections in the surface of the flooring straight out of the box. A real shame and the flooring looks amazing but the quality should and could be better. The flooring does appear strong and rigid but only time will tell how this flooring performs based on how the item was received.”
We apologise for any issues you have encountered with damage on delivery, we are always keen to rectify any issues promptly. If we are able to assist further please contact our customer service team on 01782223822 or customer.service@tilemountain.com
“All the 30 tiles we had were bowed, raised in the middle. When we sent the pictures to the store they said its normal and can be expected.
This has spoiled our bathroom look as none of the tiles sit flat on the wall.”
“Received a sample of this tile then made a 3 hour journey to showroom to buy them (we live in Wales)
On arrival we couldn't find them in store and no one was interested despite the fact we were the only customers, we asked for the tiles to be told "I don't know why they sent you the sample cos those tiles are discontinued " No alternatives offered or asked about what we are doing ( a new build whole house!)
so we left and will go to Ceramic tile Wharehouse in Cardiff, super service and choice”
