“There should be an option to allocate zero stars because this is what Tile Mountain and its army of staff deserve. I will NEVER use this company again. After wasting a great deal of my time, my order was cancelled in the end. In summary, the sample I was sent was removed from the website because they said it was out of stock (why send samples of low stock in the first place?). I decided to call and was told that it was indeed in stock BUT I HAD to pay by bank transfer. Very sneaky of them and though I was hesitant, I agreed and made the transfer. I was told the delivery will be made in a small van on a next day service but of course this wasn’t the case. There is zero communication amongst staff members. One says something and then someone else will say the complete opposite. After I was told that my delivery would be made the next day, another member of staff called and said that it couldn’t and that it will be made two days after. Then someone else called to say they actually don’t have the stock at all and they need to cancel the order. Going round in circles for an entire morning, after taking my payment. These people need to be properly trained, they don’t communicate and they don’t know what their own policies are. Meanwhile a company like Nustone has first class staff who know exactly what they are talking about, I would suggest that Tile Mountain send their army of staff to be trained by Nustone.”
“Spoke to Tile Mountain advisor , Advised the reason we are requested a SAMPLE is to understand the Grains Design and colour ..Sadly the Sample received 10cm*10cm HAD no grains.. was just white. Unlike Tile Mountain other competators Like UK Flooring Direct & many more offer sample size of 10cm *30cm ; allow us to purchase 1 tile.. That Help us to review and make decission to purchase.. Purchased 74sqm recently with UK Flooring Direct 3 months ago ..Despite Prices Competative , with Tile Mountain I would wonder how any could make any decission with such a tiny sample piece where you do not get answer for anything.
If the TILE MOUNTAIN needs to stay in competation or Business.. it needs to review SamplePiece Size or allow to purchase 1 tile or half tiles.”
We understand the importance of providing accurate representations of our products through samples. We apologise that the sample you received was not reflective of the full product.
Your feedback is incredibly valuable to us as we strive to constantly improve our customer experience.
“Product is great, delivery was on time, but having over ordered was informed if returned within 14 days it should be fine. Only now to be to told if we return all 90 they would be fully refunded. But because we want to return only 12 they said no. Don’t understand why they would be prepared to refund much more than we are requesting. Still fully packed and undisturbed.”
“Waited 8 weeks for the tiles to get delivered when ordered mid February to receive by end of February, never received untill mid April, lack of poor service and delivery but tiles are fantastic.”
“Tiles are fine, just don’t expect any help from the delivery driver. The guy didn’t even have a trolley so together we dragged the palettes up the street from where he’d parked and then left me to take them upstairs by myself.”
