“Never bought tiles from Online before, so was a bit weary, however user journey for purchasing was great. Easy to buy and delivery was quick and simple. Yes I had a few issues which I will explain below, but overall a good experience.
1. Five boxes had damaged chips but difficult to immediate detect as I had 122 boxes I was expected to check, that’s 244 tiles. So I think the five day to check needs to be increased slightly for large orders. The replacement process was simple, easy to communicate and clearly understood the replacement process. A few photos as evidence and new tiles where shipped out the following week.
2. This was my biggest issue, the tiles were advertised as 60 x 60 cm which is why I bought them. However on receiving though this was stated on the box in massive font. The fine print at the bottom stated 59.2 cm by 59.2cm. If you’ve already designed your garden around these measurements then for the design I created this was a 8cm gap! Which I wasn’t happy about, there was no mention of this on the website or details. I received a quick response from this company so I cannot fault them. However I only realised this after unboxing over 200 tiles to check for damage as requested by the company. So returning them would of been a nightmare, saying that this company did offer a full refund and collection. However I had a builder here charging by the day. So I needed the tiles, we had to increase the spacing from 5mm to 7mm and increase the gaps at the end of the construction to compensate for this incorrect sizing. As such this really should be amended and I would of thought I would have been offered some compensation due to this false advertisement.
Overall customer service and response and deliver time’s where great. Such as same about the sizing of the tiles as this caused undue stress which for a project of this size could of done without.”
“Never bought tiles from Online before, so was a bit weary, however user journey for purchasing was great. Easy to buy and delivery was quick and simple. Yes I had a few issues which I will explain below, but overall a good experience.
1. Five boxes had damaged chips but difficult to immediate detect as I had 122 boxes I was expected to check, that’s 244 tiles. So I think the five day to check needs to be increased slightly for large orders. The replacement process was simple, easy to communicate and clearly understood the replacement process. A few photos as evidence and new tiles where shipped out the following week.
2. This was my biggest issue, the tiles were advertised as 60 x 60 cm which is why I bought them. However on receiving though this was stated on the box in massive font. The fine print at the bottom stated 59.2 cm by 59.2cm. If you’ve already designed your garden around these measurements then for the design I created this was a 8cm gap! Which I wasn’t happy about, there was no mention of this on the website or details. I received a quick response from this company so I cannot fault them. However I only realised this after unboxing over 200 tiles to check for damage as requested by the company. So returning them would of been a nightmare, saying that this company did offer a full refund and collection. However I had a builder here charging by the day. So I needed the tiles, we had to increase the spacing from 5mm to 7mm and increase the gaps at the end of the construction to compensate for this incorrect sizing. As such this really should be amended and I would of thought I would have been offered some compensation due to this false advertisement.
Overall customer service and response and deliver time’s where great. Such as same about the sizing of the tiles as this caused undue stress which for a project of this size could of done without.”
“The tiles themselves are really strong, durable, well worth the money. The only issue is the colour is off from the pictures which took some getting used to”
“We bought tiles for our new patio area having seen somebody elses and being impressed. Service was very good, quick smooth delivery and queries answered efficiently. Would definitely recommend! 5*”
“Delivered within a couple of days. Good looking tiles for the money and look great (apart from the dogs muddy footprints!). So impressed with the service I ordered a load of Luna Ash Outdoor Matt Porcelain Slab Tiles for another project - which also arrived super-quick”
