“Tiles are some of the easiest to cut that I’ve encountered. They look great in place, very pleased.
Unfortunately there were a lot of breakages in transport which was dealt with very quickly and professionally by tile mountain. However, I’m now left with over a box of tiles I don’t need (and taken loads of broken ones to the recycling centre). It would help if more time was given before having to make a choice between a refund or replacement on the broken tiles - just a thought?”
We are sorry to see that you are unhappy with the tiles.
We would always advise taking advantage of our free sample service prior to placing a full order to ensure that the tiles are suitable for your project. We also advise customers to let us know of any problems with their order as soon as they become apparent so that we can rectify things accordingly. In this instance, we cannot see that this has been reported to us until now; that said, we would be more than happy to look into this further for you if you wish - please contact our customer service team on 01782 223822 or at customer.service@tilemountain.co.uk.
“Beautiful tiles,just not happy as I have got 2 full boxes as ordered extra in case of breakages and have been told i cannot have a refund for them,every other company allows this??”
“I was slightly diappoointed that the tiles, in reality, differed from the colour portrayed in the on-line picture. This is just a disadvantage of on line purchases and does not detract from the services provided by TIle Mountain.
I returned the tiles personally and was pleased with the sersvice I received. The staff were helpful and friendly and the refund processed within a few days. Good stuff Tile Mountain!”
