“Nice looking and cheap tile but poor quality.
Several tiles have blown when being cut. Using a tile cutter or a grinder has the same affect. Only getting part way through the cut before it shears off.”
I am sorry to see that you are unhappy with the tiles.
As these are durable porcelain, they would need to be cut using a diamond-tipped wet-wheel cutter that is big enough to fully support the tile, and that will cut through the tile in one cut. Rail cutters will not work, unfortunately.
I can see that we have replaced some tiles for you and that this is now resolved. However, please let us know if there is anything more that we can do to assist.
Regards,
Joanna
“Tiles arrived as promised a couple of chips was instantly replaced so service was very good and nearly all in good condition only small issue I had was I seem to had 14 tiles the same from 40 tiles with a variation of 12 so would have expected 4 or maybe 5 the same but we spread ours around the room and put behind baths etc so therefore still looked good”
“Bought these tiles and cannot even say how absolutely beautiful they are, they are big however very beautiful with a subtle vein running through tile. I would also like to mention bex who I dealt with and her customer service was outstanding, thank you tile mountain would most definitely use again!!”
“We were delighted with the tiles, however the delivery service was dreadful. A huge pile of 25 tiles was just left in a communal gangway at the entrance of our apartment building. Even though there is a lift, no attempt was made to bring them up. A real shame as we love the tiles but the delivery has left us very unhappy.”
