“I love the tiles, how ever the weight should of been spread over two pallets. The pallet truck would not move with nearly 3/4of a ton on it. It was dodgy getting them off the tail lift as well. The driver would not take responsibility if the lot slipped off the tail lift. They were left in the middle of the drive.”
“I'm overwhelmed with joy and relief as I finally see my bathroom transformed into a stunning oasis! After what felt like an eternity, courtesy of Darren's mishaps, I've been waiting for what felt like forever to get my bathroom finished. And now, thanks to this incredible company, it's finally happened!
From start to finish, the experience was seamless and professional. The delivery was on time, and the heavy tiles were handled with care and precision. But it's not just the process that's impressed me - it's the end result that's truly breathtaking. The tiles are absolutely stunning, and my bathroom looks amazing! I keep thinking it's a dream, and I'll wake up to find it all gone!
The price was incredibly reasonable, especially considering the luxurious look and feel of the tiles. I was blown away by the value for money. When I rang up to thank the company and arrange to return the excess tiles, the customer service was top-notch. The team was lovely, professional, and understanding, even when I explained that it would cost more to return the tiles than they were worth! They handled the situation with grace and appreciation.
If I could give this company 10 stars, I would! They're a shining example of excellence in customer service, product quality, and overall experience. I'm so grateful to have found them, and I wouldn't hesitate to recommend them to anyone looking to transform their bathroom into a stunning retreat. Thank you, thank you, thank you for making my bathroom dreams come true!”
“Having already done one of the bathrooms with these tiles, we were so pleased with the results that we are doing another with exactly the same tiles. Incidentally I placed my order on Thursday at 5pm and they arrived at lunchtime the very next day. Outstanding service!”
“The tiles are absolutely stunning in our bathroom. Due to their size, there are fewer grout lines and they make the bathroom seem so much bigger than it is. Price wise, also very good. Less than half the price of the big tile companies on the highstreet. And with next day delivery too which was useful when we required a few more. Highly recommend.”
“Lovely staff in the showroom Stoke, Chris, Dave and others always extremely helpful. Great products and price and very good logistics operation for delivery. I will keep coming back!”
“If you want to make I impact black and white bathroom will look fantastic, very happy from purchase:) Fantastic team in shop in Nottingham, absolutely fantastic and supportive with any project details, fantastic help for small or big project:) Highly recommend”
“Nice looking and cheap tile but poor quality.
Several tiles have blown when being cut. Using a tile cutter or a grinder has the same affect. Only getting part way through the cut before it shears off.”
I am sorry to see that you are unhappy with the tiles.
As these are durable porcelain, they would need to be cut using a diamond-tipped wet-wheel cutter that is big enough to fully support the tile, and that will cut through the tile in one cut. Rail cutters will not work, unfortunately.
I can see that we have replaced some tiles for you and that this is now resolved. However, please let us know if there is anything more that we can do to assist.
Regards,
Joanna
“Tiles arrived as promised a couple of chips was instantly replaced so service was very good and nearly all in good condition only small issue I had was I seem to had 14 tiles the same from 40 tiles with a variation of 12 so would have expected 4 or maybe 5 the same but we spread ours around the room and put behind baths etc so therefore still looked good”
